Field Service Manager

Bounty Hunter World; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player seeks a dynamic Field Service Manager to lead a team of Digital Service Specialists. In this role, you will oversee service delivery and support for innovative hardware and software solutions, ensuring customer satisfaction and operational excellence. Your leadership will empower a dedicated team, driving their growth through training and new technologies. If you have a passion for technology and a proven track record in service management, this is an exciting opportunity to make a significant impact in a tech-driven environment.

Qualifications

• 7+ years of field service and leadership experience.
• Hands-on experience with digital and electromechanical systems.

Responsibilities

• Manage a team delivering business system products and services.
• Resolve customer issues to ensure high satisfaction.

Skills

Leadership

Customer Support

Time Management

Operational Logistics

Communication

Team Leadership

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Oracle

Lotus Notes

Job description

Overview:

Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialists within a dynamic, tech-driven environment sound like your ideal role?

Our client, a leader in cutting-edge technology, solutions, and services, is looking for a Field Service Manager to lead and empower a team of talented Digital Service Specialists. This team is responsible for supporting and servicing the client's hardware and software solutions to ensure their innovative customers stay ahead.

Key Responsibilities:

In this leadership role, you will:

Team & Service Oversight

• Manage and support a team focused on delivering business system products and services—including hardware, document management solutions, and related software—to assigned territories or client accounts.

Talent Management

• Select, hire, train, and mentor technical representatives to build a high-performing service team.

️ Customer Support

• Resolve customer issues quickly and effectively, ensuring a high level of customer satisfaction and service excellence.

Inventory & Logistics

• Oversee warehousing operations including parts inventory and merchandise handling related to field service delivery.

Team Development

• Lead the team’s growth by introducing new technologies, ongoing training, and knowledge-sharing within an ever-evolving digital landscape.

Qualifications:

We're looking for someone who brings:

️ Bachelor’s degree or equivalent experience

️ Minimum 7 years of related field service and leadership experience

️ Proven ability to manage 2+ full-time technical employees

️ Hands-on experience with digital and electromechanical systems

️ Strong understanding of hardware, software, networking, and document management solutions

️ Experience in service management within the technology industry

️ Familiarity with Microsoft Office, Oracle, Lotus Notes, and general internet platforms

️ Strong communication and team leadership skills

️ Excellent time management, customer resolution, and operational logistics experience

️ Background in performance management, hiring, and employee development

Ideal Candidate Background:

Ideal candidates may have held previous roles such as:

• Field Service Manager
• Print Services Manager
• Facilities Manager
• Service Delivery Lead
• Military field operations or service manager roles

RLCN01

Bounty Hunter World