Field Service Manager

Quench USA, Inc.; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in water solutions is seeking a full-time Field Service Manager in San Francisco. The role involves managing a team, ensuring customer satisfaction, and performing technical site inspections. Ideal candidates will have technical certifications and management experience. Join a company committed to innovation and exceptional service.

Benefits

Competitive salary

Benefits

Bonuses

Qualifications

• Experience with water filtration, coolers, and coffee equipment preferred.
• Management experience, route-based preferred.
• OSHA 10-hour certification or training within 3 months of employment.

Responsibilities

• Manage a team of Field Service Technicians.
• Train new staff in the region.
• Perform technical site surveys and inspections.

Skills

Communication

Teamwork

Problem Solving

Education

Vocational technical school diploma/certification

Tools

Microsoft Office

ServiceMax

Salesforce

Job description

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers, and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long-term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now owned by private equity-backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of over 90 locations across North America and Puerto Rico. For more information, visit www.quenchwater.com.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that improve health and wellness. The company offers technologically advanced water filtration and treatment products, including water softeners, drinking water systems, whole-house systems, and business solutions. Culligan's network of franchise dealers is the largest globally, with over 900 dealers in 90 countries, many of whom are multigenerational family owners committed to their local communities. For more information, visit www.culligan.com.

Values: 5Cs

• Culligan as One
• Customers come first
• Commitment to Innovation
• Courage to do what's right
• Consistently deliver exceptional results

The Position

We are seeking a full-time Field Service Manager in the San Francisco area. The FSM will assist the Regional Service Director (RSD) in customer management, installations, and guiding Field Service Technicians (FST).

Responsibilities

• Manage a team of Field Service Technicians
• Train new staff in the region
• Maintain high customer satisfaction through excellent customer management skills
• Perform technical site surveys and inspections related to plumbing, drainage, and building layout
• Submit reports, expenses, payroll, and forms reliably to the RSD
• Support HR functions such as onboarding and personnel management
• Act as a substitute or in capacity of the RSD when needed
• Manage on-call responsibilities in the region

Requirements

• Vocational technical school diploma/certification preferred
• Experience with water filtration, coolers, ice, coffee, and tea equipment preferred
• Management experience, route-based preferred
• Experience with power tools, ladders, and aerial work platforms over 6 feet
• OSHA 10-hour certification or training within 3 months of employment
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and digital devices
• Knowledge of ServiceMax and/or Salesforce is a plus
• Valid driver’s license in good standing
• Ability to pass pre-employment drug screening
• Overnight travel may be required

At Quench, we value communication, dependability, teamwork, and problem-solving. We offer competitive salary, benefits, bonuses, and an inclusive workplace free from discrimination. We are an Equal Opportunity Employer.