Field Service Manager

Sila Services; Lynchburg (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid vacation

Paid training

Growth opportunities

Parental leave

Disability insurance

Life insurance

Discounts

Job summary

Davis Heating, Cooling, Plumbing & Electric in Lynchburg, VA is seeking a Field Service Manager to lead and develop our installation and service teams. You will oversee daily field operations, coach technicians, manage KPIs, and partner with dispatch to align resources for each job.

The ideal candidate has strong leadership and problem-solving skills, experience with safety standards (OSHA), and a track record of delivering high-quality service while controlling expenses.

Qualifications

• Strong operational and problem-solving skills.
• Comfortable managing KPIs, productivity, revenue, and service performance.
• Ability to handle customer escalations and high-pressure situations.
• Strong communication and leadership skills.
• Safety-focused with knowledge of OSHA and field safety requirements.
• Valid driver's license and clean driving record.

Responsibilities

• Lead, coach, and develop the field service team.
• Oversee daily field service operations.
• Enter daily huddle numbers for sales and hours.
• Handle customer complaints to reach agreements.
• Coordinate with dispatch to assign technicians.
• Monitor KPIs, labor hours, service quality, and performance.
• Recruit, interview, hire, and onboard technicians.
• Ensure OSHA safety and company standards are followed.

Skills

Leadership

KPIs management

Customer escalation handling

Communication

Safety knowledge

Job description

Field Service Manager

Davis Heating, Cooling, Plumbing & Electric - Lynchburg, VA

At Davis Heating, Cooling, Plumbing & Electric, we believe great service starts with great people. For over 79 years, we’ve built our reputation on integrity, craftsmanship, and treating people the right way, including our team.

If you’re looking for a place where your work matters, where you can grow professionally, and where you’re supported by a strong team, you may have found your home at Davis.

We’re always looking for motivated individuals who want to build a long-term career in the skilled trades or home service industry.

What You’ll Do

• Lead, coach, and develop the team.
• Oversee daily field service operations
• Enter daily huddle number (includes: sales, sold hour, MTD, TGLS, & HG sold)
• Navigate customer complaints/concerns to reach an agreement/understanding.
• Gather equipment/materials needed for Installs- for installers to be able to gather & go.
• Answer questions regarding WaterFurnace geothermal ( as best as possible) for customers and sales people.
• Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
• Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
• Set clear expectations and hold the team accountable for results
• Recruit, interview, hire, and onboard technicians
• Identify training needs and help technicians continue developing their skills
• Ensure OSHA, safety, and company standards are followed
• Assist with budgeting, forecasting, staffing, and controlling service-related expenses
• Partner with dispatch, sales, technicians, and leadership to improve operations
• Identify problems quickly and implement solutions
• Build a positive, accountable, high-performing service team

What We’re Looking For

• Strong operational and problem-solving skills
• Comfortable managing KPIs, productivity, revenue, and service performance
• Ability to handle customer escalations and high-pressure situations
• Strong communication and leadership skills
• Safety-focused with knowledge of OSHA and field safety requirements
• Valid driver's license and clean driving record

Why Davis Heating, Cooling, Plumbing & Electric?

• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick, and personal days
• Paid training and ongoing education
• Growth opportunities
• Parental leave
• Short-term and long-term disability
• Company-paid life insurance
• Friends and family discounts on services
• Year-round work

Apply today and bring your leadership experience to Davis Heating, Cooling, Plumbing & Electric.