Field Service Manager

Trident Service Group; King of Prussia (PA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health savings account

Company-provided long-term disability

Life insurance

Job summary

Trident Service Group is expanding into a new market and seeks an experienced pool service professional to launch and grow the King of Prussia market. You will lead field operations, diagnose, repair, quote, and sell work while building lasting customer relationships.

This role starts hands-on, with future supervision of technicians, route optimization, and market development to become a scalable, stand-alone Trident branch.

Qualifications

• Minimum 3 years of hands-on pool service experience.
• Senior-technician level knowledge of swimming pool systems and equipment.
• Experience diagnosing and completing complex service work independently.
• Experience with major pool equipment brands, installation and maintenance.
• Pesticide certification or ability to obtain certification.

Responsibilities

• Launch and grow the market by launching Trident's service operations in the assigned area.
• Build relationships with customers and establish Trident's reputation for exceptional service.
• Manage inquiries, develop quotes, and sell repairs and services.
• Recruit, onboard, and develop technicians as the market expands.
• Schedule field work, monitor performance metrics, and ensure safety and quality.
• Own service operations, including backlog, estimates, and documentation.

Skills

Pool service experience

Leadership

Diagnostic ability

Communication

Safety consciousness

Education

Pesticide certification or ability to obtain

Pool Technician Certification or ability to obtain

Home Improvement Contractor (HIC) License or ability to obtain

Job description

King Of Prussia, United States | Posted on 10/01/2026

At Trident Service Group , we pride ourselves on being a premier family-and-management-owned company in the swimming pool service, retail, and construction industry. Our mission is to deliver exceptional customer service while empowering our employees to grow and succeed. If you’re looking for a career where you can make an impact, grow professionally, and be part of a supportive team, we’d love to hear from you. We welcome both pool industry veterans and others with a customer-first and team-orientedmindset.

Job Description

Field Service Manager – NewMarket Launch

Location: Kingof Prussia / Greater Philadelphia

Compensation: Pay: $60,000–$80,000 base salary + targetperformance bonus

Company Description:

Trident Service Group is a premier swimming pool service,retail, and construction company enabling backyard entertainment. Founded on alegacy of family-owned businesses dating back to the 1960s, we are committed todelivering exceptional customer service and top-quality solutions.

From custom pool construction to expert maintenance andretail offerings, we take pride in providing personalized care and buildinglasting relationships with our clients. Our service portfolio covers thecomplete pool & spa category including repair, cleanings, seasonal openings& closings, new construction, and renovation. At Trident, customersatisfaction is at the heart of everything we do. We operate as a family ofbrands across the Mid-Atlantic region.

Position Summary:

Trident Service Group is expanding into new markets and isseeking an experienced pool service professional with the technical expertise,leadership ability, and entrepreneurial drive to help launch and grow a newservice territory.

This is not a traditional desk-based Field ServiceManager position.

During the initial launch, the Field Service Manager will bea hands-on player-coach responsible for personally servicing customers,diagnosing and completing repairs, quoting, and selling work, developingcustomer relationships, and establishing Trident's presence in the market.

As the customer base and service territory grows, the FieldService Manager will develop additional technicians, build efficient serviceroutes, manage field operations, and assume increasing responsibility for theperformance of the market.

The objective is to build the service territory fromthe ground up and develop it into a scalable operation with the potential tobecome a future standalone Trident branch.

This opportunity is ideal for an experienced technician whowants to take the next step beyond servicing pools and have the opportunity tobuild and lead a business.

Key Responsibilities:

Launch & Grow the Market

• Take ownership of launching Trident's serviceoperations within the assigned market.
• Build strong relationships with new and existingcustomers and establish Trident's reputation for exceptional service.
• Manage incoming service opportunities, assesscustomer needs, develop quotes, and sell appropriate repair and service work.
• Identify additional customer needs andopportunities while performing work in the field.
• Help drive customer acquisition, retention,referrals, and repeat business.
• Build customer density and efficient serviceroutes as the market develops.
• Execute local growth initiatives in partnershipwith Trident's customer service, operations, and marketing teams.
• Monitor customer, revenue, service, andoperational performance against market-launch targets.

Deliver Exceptional Field Service

During the market-launch phase, this position will spendsignificant time working directly in the field.

• Perform scheduled service calls, recurringmaintenance, repairs, openings, closings, and other seasonal services.
• Diagnose and repair pool equipment across majormanufacturers.
• Perform equipment installation, plumbing,troubleshooting, and preventative maintenance.
• Complete complex service jobs and serve as thesenior technical resource for the market.
• Maintain high standards for workmanship, safety,documentation, and customer communication.
• Ensure work is completed correctly andefficiently the first time.
• Serve as the technical "go-to"resource for customers and future technicians.

Build & Lead the Team

As the customer base grows:

• Help determine when additional field capacity isrequired based on customer demand, route density, backlog, and service levels.
• Work with our Human Resource Team to recruit,onboard, train, and develop technicians.
• Lead by example and establish expectations forsafety, workmanship, productivity, professionalism, and customer service.
• Provide hands-on technical coaching and fieldsupport.
• Manage technician schedules, workload, and routeexecution.
• Create a collaborative, accountable, andhigh-performing team culture.

Own Service Operations

• Manage daily field-service scheduling and ensurework is completed according to Trident operating standards.
• Maintain visibility into service backlog,customer commitments, estimates, and outstanding work.
• Ensure accurate and timely documentation of workperformed.
• Support inventory, purchasing, vehicle,equipment, and material requirements for the territory.
• Partner with Trident's customer service andsupport teams to resolve customer needs quickly.
• Support invoicing and other administrativeactivities required to operate the territory.
• Utilize Trident's field-service technology andoperating processes to manage customer and field activity.

Manage Business Performance

Operate the territory with an ownership mentality.

• Monitor revenue, customer growth, laborproductivity, service quality, and other key operating metrics.
• Manage expenses and field resources responsibly.
• Drive quote follow-up and conversion.
• Identify opportunities to increase revenue percustomer through appropriate repairs, equipment upgrades, and additionalservices.
• Balance customer growth with service capacityand route efficiency.
• Work with Trident leadership to establish growthtargets and operating plans for the market.
• Implement corrective actions when performancefalls below expectations.

Requirements

What We're Looking For

Technical Experience

• Minimum 3 years of hands-on pool serviceexperience (Required).
• Senior-technician-level knowledge of swimmingpool systems and equipment.
• Demonstrated ability to diagnose and completecomplex service and repair work independently.
• Experience with major pool equipment brands,installation, plumbing, recurring maintenance, and seasonal services.
• Experience assessing customer needs and quotingservice or repair work.
• Pesticide certification or ability to obtainrequired certification.
• Pool Technician Certification or ability toobtain certification during the first season.
• Home Improvement Contractor (HIC) License orability to obtain certification when necessary.
• Valid driver's license and clean driving record(Required).

Leadership Capability

We are looking for someone ready to move from being anexcellent technician into becoming a strong field leader.

• Leads from the front and is comfortable workingalongside technicians in the field.
• Can train and coach junior technicians.
• Communicates effectively with customers,technicians, customer service teams, and leadership.
• Takes accountability for results rather thanwaiting for direction.
• Makes sound decisions in a fast-moving fieldenvironment.
• Is comfortable balancing hands-on field workwith scheduling, customer communication, quoting, and managementresponsibilities.
• Previous formal supervisory experience is preferredbut not required for the right experienced technician with demonstratedleadership ability
• Wants the opportunity to build something ratherthan simply inherit an existing operation.
• Treats the territory as if it were their ownbusiness.
• Is energized by growth and comfortable operatingin a developing market.
• Identifies problems and takes initiative tosolve them.
• Enjoys developing customer relationships andfinding opportunities to grow the business.
• Is willing to perform whatever work is requiredduring the early stages of the market.
• Thinks beyond today's service schedule andconsiders what is required to build the future team and branch.
• Takes pride in creating something that can growbeyond their individual contribution.

Physical & Scheduling Requirements

• Ability to frequently pull, push, and liftequipment and tools weighing more than 60 pounds.
• Ability to perform field work in varying weatherconditions.
• Dependable transportation to work.
• Standard schedule of Monday-Friday, 7:30a.m.-4:00 p.m., with flexibility for overtime and weekend work during peakperiods.
• Dependable, punctual, professional, andsafety-conscious.

Why Join Trident ServiceGroup?

This role offers something different from a traditionalpool-service management position. You will have the opportunity to launch a newmarket, personally build the customer base, develop the field team, and helpcreate a future Trident branch.

Trident provides the brand, systems, resources,customer-service support, technology, and broader platform behind theoperation. You provide the technical expertise, leadership, local ownership,and entrepreneurial drive required to build the market.

For the right individual, this position provides apath from experienced technician to field leader and potentially into broaderbranch leadership as the market grows.

• $60,000-$80,000 base salary, depending onexperience.
• Target performance bonus tied to market growthand success.
• Medical, dental, and vision insurance.
• Health savings account.
• Company-provided long-term disability and lifeinsurance.