Field Service Manager: Market-Launch Leader

Trident Service Group; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Long-term Disability

Life Insurance

Job summary

Trident Service Group seeks an experienced Field Service Manager to launch and grow a new market in the Washington, DC / Baltimore area. You will directly service customers, diagnose and repair pool equipment, quote work, and sell services while building relationships that establish Trident's presence.

As the market expands, you will lead technicians, optimize routes, and manage field operations to scale the territory into a future branch, guiding the team with hands-on leadership and

Qualifications

• Minimum 3 years hands-on pool service experience.
• Senior-technician-level knowledge of swimming pool systems and equipment.
• Ability to diagnose and complete complex service and repair work independently.
• Experience with major pool equipment brands, installation, plumbing, maintenance.
• Pesticide certification or ability to obtain required certification.
• Pool Technician Certification or ability to obtain certification during first season.
• Home Improvement Contractor (HIC) License or ability to obtain certification when necessary.
• Valid driver's license and clean driving record.

Responsibilities

• Launch and grow the market by launching Trident's service operations within the assigned market.
• Build strong relationships with new and existing customers and establish Trident's reputation for exceptional service.
• Manage incoming service opportunities, assess customer needs, develop quotes, and sell appropriate repair and service work.
• Identify additional customer needs and opportunities while performing work in the field.
• Help drive customer acquisition, retention, referrals, and repeat business.
• Build customer density and efficient service routes as the market develops.
• Execute local growth initiatives with operations, service, and marketing teams.
• Monitor market-launch targets and operational performance.

Skills

Pool service experience

Leadership ability

Diagnosis and repairs

Customer relationship skills

Driver's license

Education

Pool Technician Certification

Pesticide Certification

HIC License

Job description

Trident Service Group seeks an experienced Field Service Manager to launch and grow a new market in the Washington, DC / Baltimore area. You will directly service customers, diagnose and repair pool equipment, quote work, and sell services while building relationships that establish Trident's presence.

As the market expands, you will lead technicians, optimize routes, and manage field operations to scale the territory into a future branch, guiding the team with hands-on leadership and