FIELD SERVICE MANAGER

ZipRecruiter; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in material handling is seeking a Field Service Manager in Indianapolis. The role involves managing technicians, ensuring customer satisfaction, and maintaining high service standards. Join a dynamic team committed to operational excellence and employee development.

Benefits

Medical, Dental, and Vision Insurance

401(k) Plan with company match

Life Insurance

Short-Term and Long-Term Insurance

Critical Illness and Accident Insurance

Pet Insurance

Flexible Spending Account

Employee Assistance Program

Interest-free Tool Loans and Tool Insurance

Paid Time Off

Qualifications

• At least five years in a material handling service environment or similar industry.

Responsibilities

• Maintain high standards of customer satisfaction.
• Develop and maintain skilled field service technician staff.
• Ensure ongoing technical training is provided to field service techs.

Skills

Leadership

Management

Planning

Communication

Interpersonal Skills

Job description

Job Description

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Field Service Manager to join our rapidly growing team out of our Indianapolis location. The Field Service Manager manages a team of field service technicians while developing and maintaining quality field service to meet and exceed customers' expectations and company goals.

Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

Who we are: Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems, and more, Wolter is focused on improving operational productivity for its customers.

What we offer:

A complete benefit package including:

• Medical, Dental, and Vision Insurance
• 401(k) Plan with company match
• Life Insurance
• Short-Term and Long-Term Insurance
• Critical Illness and Accident Insurance
• Pet Insurance
• Flexible Spending Account
• Employee Assistance Program
• Interest-free Tool Loans and Tool Insurance
• Uniforms for Technicians
• Subsidies for Safety Boots and Safety Glasses
• Paid Time Off, paid holidays, and more!

Position Responsibilities:

• Maintain high standards of customer satisfaction.
• Communicate with customers as needed, including visits when appropriate.
• Coordinate the work of battery technicians, acting as a main point of contact.
• Provide field service proposals to customers for recommended repairs.
• Issue purchase orders for outside repairs, as needed.
• Develop and maintain skilled field service technician staff.
• Handle performance evaluations and disciplinary needs for staff reporting to this position.
• Ensure ongoing technical training is provided to field service techs, through personal training or our technical training department.
• Participate in hiring decisions and job interviews for field service positions.
• Ensure company service vans are maintained properly and safely.
• Share important communications with staff.
• Approve field service invoicing prior to billing.
• Backup dispatcher(s).
• Enforce safety standards in all areas.
• If responsible for Total Maintenance & Repair accounts, manage these contracts to meet goals.
• If assigned, manage the New Truck Setup operation in our shop, coordinating with the shop and Customer Support Group.
• Investigate and document work-related injuries or accidents, including vehicular incidents involving subordinates, and submit reports to Corporate.
• Perform other related duties as assigned.

Essential skills and experience:

• At least five years in a material handling service environment or similar industry.
• Leadership: Proven ability to lead and achieve results through others.
• Management: Capable of organizing and managing multiple priorities.
• Planning: Ability to plan over a 1-2 year horizon.
• Excellent interpersonal, presentation, and communication skills.
• Ability to communicate technical information about our products.
• Good computer proficiency.
• Valid Operator's License for powered industrial equipment.
• Commitment to company vision and mission.

We are an Affirmative Action/Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screening and driving record.

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