Field Service Manager

Mintex Tech; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Mintex Tech in Houston, TX seeks a Field Service Manager to oversee steam turbine maintenance operations, coordinate overhaul projects and lead a team of field service advisers, turbine mechanics and contractors.

You will enforce safety standards, ensure regulatory compliance, manage client communications, and drive service quality and growth through strategic planning and robust reporting.

Qualifications

• Minimum 10 years in direct field service.
• Knowledge of industrial product portfolio especially rotating equipment.
• Class A contractor license or meets criteria of licensing.
• Experience with Union and Non-Union Crews.
• Proficiency in MS Office, analytical tools.
• Spanish language is an advantage.

Responsibilities

• Oversee field service operations related to steam turbine maintenance and repairs.
• Manage a team of field service advisers, turbine mechanics and contractors.
• Coordinate overhaul projects and ensure quality and safety standards.
• Ensure regulatory compliance including licenses and permits across states.
• Lead customer communications and strategic planning to drive growth.
• Develop and implement health, safety and environmental protocols.
• Prepare regular reports on project status and performance metrics.
• Maintain documentation for work orders, service reports and manuals.

Skills

Leadership

Team development

Stakeholder management

Decision making

Communication

Problem solving

Agile mindset

Job description

• The Field Service Manager is responsible for overseeing field service operations related to steam turbine maintenance and repairs. This role involves managing a team of technical field service advisors, turbine mechanics and third party contractors, coordinating overhaul projects and ensuring quality standards are met while maintaining a safe working environment. The manager will also be involved in client communication and strategic planning to drive the success and growth.

Role & Responsibilities

• Responsible for legal and regulatory compliance with obtaining necessary licenses and permits to operate in different states. Ensures compliance with HSE and industry-specific regulations and standards.
• Recruits, train and manage skilled and experienced technical field advisers, turbine mechanics and support staff.
• Leads and provides guidance, mentorship and support to field service personnel
• Provides comprehensive training on steam turbine operation, maintenance, repair, safety protocols and customer service.
• Ensures Supply Chain Management Processes and Procedures are in place and followed to meet demands of operations.
• Ensures adequate inventory management to minimize quality of service.
• Develops and implements robust health, safety and environmental protocols, and procedures to ensure the well-being of team members and compliance with regulations.
• Ensure proper personal protective equipment (PPE) and enforce safety measures at all job sites.
• Implement quality control measures for disassembly, reassembly and FME
• Plans, coordinates, schedules, service projects and adheres to timelines and budgets.
• Primary point of contact for field service activities and maintains a strong relationship with clients to understand their needs and expectations.
• Delivers and maximizes solutions for high quality service for customer satisfaction.
• Prepare regular daily and final reports on field service activities, including project status, performance metrics, and customer feedback.
• Maintains accurate documentation of field service activities, including work orders, service reports and equipment manuals.
• Sales & Strategic Orientation
• Experience with Union and Non-Union Crews
• Ability to troubleshoot Turbines.
• Knowledge of turbine Maintenance, repair and overhauls.
• Class A contractor license holder or meets criteria of licensing.
• Manage Stakeholders, cross-functional teams
• Cognitive Agility and Decision Making
• Leadership & Team Development
• Agile and Driving Change

Experience Required

• Minimum 10 years in direct Field Service

Knowledge Required

• Knowledge of Industrial Product portfolio especially in rotating equipment/Power Plant domain (preferably Steam Turbine)
• Knowledge of Business & Sales Process and methods
• Knowledge of Business / industry trends,
• emerging market trends, Customer behavior/ expectations, competitor overview.
• Proficiency in MS Office, analytical tools,
• Techno-commercial understanding of Sales portfolio
• Knowledge of Spanish language is an advantage