Field Service Manager

Hitachi Energy Ltd.; Houston (TX); Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave & flexible work

Job summary

Hitachi Energy Ltd. seeks a seasoned GIS Field Service Manager to lead a high-voltage field service team and drive performance across service operations in the United States.

You will set strategic goals, manage costs, and ensure quality, safety, and contractual compliance while building strong customer relationships. You will provide technical guidance, coordinate with Sales on opportunities, and promote staff coaching and capability development.

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering or equivalent.
• 8–10 years in electrical power/utility sectors with project-based leadership.
• ≥3 years of people management experience in a project environment.
• Experience with high-voltage installation, testing, SF6 handling, maintenance.
• Know-how in Office 365, SharePoint, SAP; GIS and related tech preferred.
• Fluent English; willing to travel 30–40% domestically and 5% internationally.

Responsibilities

• Lead the GIS field service team and oversee field operations.
• Set goals and implement cost-effective operating plans.
• Oversee service quality, customer responsiveness, and compliance.
• Develop customer relationships and coordinate with Sales on opportunities.
• Collaborate with commercial operations on pursuits; coach and develop staff.
• Enhance operations with productivity tools and technical guidance.
• Ensure adherence to health, safety, and company policies.

Skills

People management

Leadership

Customer relationship management

English communication

Education

Bachelor's degree in Mechanical or Electrical Engineering

Tools

Microsoft Office 365

SharePoint

SAP

GIS

Job description

Job Description

The Opportunity

You will manage the GIS (Gas Insulated Switchgear) field service team and maintain broad oversight of field service operations supporting high-voltage power system equipment. You will establish organizational goals, implement cost-effective operating plans, and oversee service quality, customer responsiveness, contractual compliance, employee performance, and operational improvement. Working with customers and internal groups, including Sales and commercial operations, you will help develop service strategies, identify business opportunities, support contract pursuits, and take action to improve customer satisfaction while protecting company interests. You will also manage the implementation of productivity tools, provide technical guidance, develop team capabilities, and ensure operations follow company policies, procedures, and health and safety guidelines. This position reports to Mount Pleasant, Pennsylvania, and may be performed remotely from any location in the United States.

How You'll Make an Impact

• Manage and take full ownership of the GIS field service team.
• Establish organizational goals and implement cost-effective operating plans.
• Oversee high-voltage field service operations, service quality, customer responsiveness, and contractual compliance.
• Develop customer relationships and coordinate strategies that support customer satisfaction and company interests.
• Collaborate with Sales and commercial operations on business opportunities and contract pursuits.
• Promote fair treatment, resolve workplace conflicts, and manage employee coaching, development, training, and performance.
• Improve operations through ongoing reviews, remedial actions, alternative methods, equipment, and productivity tools.
• Provide technical guidance and support to senior managers while promoting independent action and operational improvement.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor's or foreign equivalent degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Eight to ten years of relevant industry experience in the electrical power, energy, utility, industrial, infrastructure, or related technology sectors, including at least three years of people management experience in a project-based environment.
• Experience executing and overseeing high-voltage installation, commissioning, repair, filling, life-extension, construction, maintenance, electrical and mechanical testing, and SF6 gas-handling activities, with solid mechanical and electrical aptitudes and knowledge of electrical testing.
• Experience with Microsoft Office 365, SharePoint, and SAP; hands-on knowledge of equipment up to 800 kV and technologies such as Point on Wave, radiography, DTB, LTB, GIS, and GCB is preferred.
• Fluent English communication and able written, customer, and team collaboration skills; willingness to travel domestically 30-40% and internationally 5%.

More About Us

You will have opportunities to build your capabilities while contributing to the future of energy.

• Work with innovative technologies shaping the future of energy.
• Collaborate with experienced professionals in a team-focused environment.
• Access learning platforms and career development programs.
• Receive attractive health and retirement benefits.
• Benefit from paid leave and flexible work arrangements.