Field Service Manager

Hitachi, Ltd.; Pennsylvania; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Flexible work arrangements

Job summary

Hitachi Energy is seeking a GIS Field Service Manager to lead the field service team supporting high-voltage equipment. You will establish goals, drive cost-effective plans, ensure service quality, safety, and contract compliance while developing customer relationships and pursuing business opportunities.

The role requires coordinating with Sales, providing technical guidance, and ensuring adherence to regulations and company policies. Remote work from across the United States is possible.

Qualifications

• Bachelor’s degree in Mechanical or Electrical Engineering or related field.
• 8–10 years in electrical power/utility sectors.
• 3+ years of people management in project environments.
• Experience with high-voltage installation, testing, SF6 handling.
• Proficiency with MS Office, SharePoint, and SAP.
• Willingness to travel 30–40% domestically and 5% internationally.

Responsibilities

• Oversee GIS field service team and high-voltage operations.
• Set organizational goals and implement cost-effective operating plans.
• Ensure service quality, contractual compliance, and safety.
• Develop customer relationships and pursue business opportunities.
• Collaborate with Sales and commercial operations on contracts.
• Provide technical guidance and coach staff.
• Ensure compliance with regulations and company policies.

Skills

People management

Electrical testing

Client relations

Travel readiness

MS Office

Education

Bachelor's degree in Engineering

Tools

Microsoft Office 365

SharePoint

SAP

Job description

Job Description

Job Description

The Opportunity

You will manage the GIS (Gas Insulated Switchgear) field service team and maintain broad oversight of field service operations supporting high-voltage power system equipment. You will establish organisational goals, implement cost-effective operating plans, and oversee service quality, customer responsiveness, contractual compliance, employee performance, and operational improvement. Working with customers and internal groups, including Sales and commercial operations, you will help develop service strategies, identify business opportunities, support contract pursuits, and take action to improve customer satisfaction while protecting company interests. You will also manage the implementation of productivity tools, provide technical guidance, develop team capabilities, and ensure operations follow company policies, procedures, and health and safety guidelines. This position reports to Mount Pleasant, Pennsylvania, and may be performed remotely from any location in the United States.

How You’ll Make an Impact

• Manage and take full ownership of the GIS field service team.
• Establish organisational goals and implement cost-effective operating plans.
• Oversee high-voltage field service operations, service quality, customer responsiveness, and contractual compliance.
• Develop customer relationships and coordinate strategies that support customer satisfaction and company interests.
• Collaborate with Sales and commercial operations on business opportunities and contract pursuits.
• Promote fair treatment, resolve workplace conflicts, and manage employee coaching, development, training, and performance.
• Improve operations through ongoing reviews, remedial actions, alternative methods, equipment, and productivity tools.
• Provide technical guidance and support to senior managers while promoting independent action and operational improvement.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor’s or foreign equivalent degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Eight to ten years of relevant industry experience in the electrical power, energy, utility, industrial, infrastructure, or related technology sectors, including at least three years of people management experience in a project-based environment.
• Experience executing and overseeing high-voltage installation, commissioning, repair, filling, life-extension, construction, maintenance, electrical and mechanical testing, and SF6 gas-handling activities, with solid mechanical and electrical aptitudes and knowledge of electrical testing.
• Experience with Microsoft Office 365, SharePoint, and SAP; hands‑on knowledge of equipment up to 800 kV and technologies such as Point on Wave, radiography, DTB, LTB, GIS, and GCB is preferred.
• Fluent English communication and able written, customer, and team collaboration skills; willingness to travel domestically 30–40% and internationally 5%.

More About Us

You will have opportunities to build your capabilities while contributing to the future of energy.

• Work with innovative technologies shaping the future of energy.
• Collaborate with experienced professionals in a team-focused environment.
• Access learning platforms and career development programs.
• Receive attractive health and retirement benefits.
• Benefit from paid leave and flexible work arrangements.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachis Global Data Privacy Notice.