Field Service Manager

Hitachi Automotive Systems Americas, Inc.; Pennsylvania; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Flexible work arrangements

Job summary

Hitachi Energy USA Inc. seeks a seasoned leader to manage the GIS field service team and oversee high-voltage field service operations, service quality, and contractual compliance. You will develop service strategies, pursue contracts, and coordinate with Sales and commercial teams.

The role requires 8–10 years in relevant sectors with at least 3 years in people management; travel domestically 30–40% and international 5% is expected. Remote work from anywhere in the United States is possible.

Qualifications

• Work authorization to work in the United States is required.
• Bachelor's degree in Mechanical or Electrical Engineering or a related field.
• 8–10 years in electrical power/energy sectors; at least 3 years in people management.

Responsibilities

• Lead the GIS field service team and oversee high-voltage field service operations.
• Develop service strategies and pursue contract opportunities.
• Ensure safety, quality, and contractual compliance across operations.
• Coach and develop team members and provide technical guidance to senior management.

Skills

Electrical engineering

Project management

Team leadership

Client relationships

Education

Bachelor's degree in Mechanical Engineering or Electrical Engineering

Tools

Microsoft Office 365

SharePoint

SAP

Job description

Job Details

Location: Mount Pleasant, Pennsylvania, United States of America

Job ID: R0147110

Date Posted: 2026-10-12

Company Name: HITACHI ENERGY USA INC

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: Yes

Job Description: The Opportunity

You will manage the GIS field service team and maintain broad oversight of field service operations supporting high-voltage power system equipment. You will establish organizational goals, implement cost-effective operating plans, and oversee service quality, customer responsiveness, contractual compliance, employee performance, and operational improvement. Working with customers and internal groups, including Sales and commercial operations, you will help develop service strategies, identify business opportunities, support contract pursuits, and take action to improve customer satisfaction while protecting company interests. You will also manage the implementation of productivity tools, provide technical guidance, develop team capabilities, and ensure operations follow company policies, procedures, and health and safety guidelines. This position reports to Mount Pleasant, Pennsylvania, and may be performed remotely from any location in the United States.

How You'll Make an Impact

Manage and take full ownership of the GIS field service team. Establish organizational goals and implement cost-effective operating plans. Oversee high-voltage field service operations, service quality, customer responsiveness, and contractual compliance. Develop customer relationships and coordinate strategies that support customer satisfaction and company interests. Collaborate with Sales and commercial operations on business opportunities and contract pursuits. Promote fair treatment, resolve workplace conflicts, and manage employee coaching, development, training, and performance. Improve operations through ongoing reviews, remedial actions, alternative methods, equipment, and productivity tools. Provide technical guidance and support to senior managers while promoting independent action and operational improvement. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. Bachelor's or foreign equivalent degree in Mechanical Engineering, Electrical Engineering, or a related field. Eight to ten years of relevant industry experience in the electrical power, energy, utility, industrial, infrastructure, or related technology sectors, including at least three years of people management experience in a project-based environment. Experience executing and overseeing high-voltage installation, commissioning, repair, filling, life-extension, construction, maintenance, electrical and mechanical testing, and SF6 gas-handling activities, with solid mechanical and electrical aptitudes and knowledge of electrical testing. Experience with Microsoft Office 365, SharePoint, and SAP; hands-on knowledge of equipment up to 800 kV and technologies such as Point on Wave, radiography, DTB, LTB, GIS, and GCB is preferred. Fluent English communication and able written, customer, and team collaboration skills; willingness to travel domestically 30-40% and internationally 5%.

More About Us

• Access learning platforms and career development programs.
• Receive attractive health and retirement benefits.
• Benefit from paid leave and flexible work arrangements.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Hitachi brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. that's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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