Field Service Manager

Mustang Cat Inc.; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading company in Houston is seeking a Field Service Manager to oversee Power Systems Field Operations. The ideal candidate will have extensive experience with Caterpillar diesel and natural gas engines, particularly the 3500 & 3600 series. Responsibilities include managing field operations, ensuring service quality, and fostering team development. Join a team that values your skills and invests in your growth.

Qualifications

• 8+ years of technical management experience required.
• Advanced knowledge of diesel and natural gas engine systems.

Responsibilities

• Lead and support field supervisors and engine service technicians.
• Manage service delivery on complex engine projects.
• Promote safety compliance and enforce best practices.

Skills

Leadership

Technical Management

Communication

Safety Compliance

Education

Bachelor’s degree in an industry-related field

Tools

Caterpillar service platforms

Job description

Mustang Cat - Houston, 12800 Northwest Freeway, Houston, Texas, United States of America Req #1359

Saturday, May 10, 2025

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Join Mustang Cat — Building Texas… Powering the World.

As the authorized Caterpillar dealer for Southeast Texas, we serve the construction, oil & gas, pipeline, power generation, and manufacturing industries with pride. At Mustang Cat, we value your skills, invest in your growth, and empower you to make a difference.

Mustang Cat is actively recruiting an experienced Field Service Manager to lead our Power Systems Field Operations team in Houston, Texas. This position requires advanced knowledge of Caterpillar diesel and natural gas engines, with a strong preference for candidates experienced in 3500 & 3600 series engines. As a key service leader in the industrial power systems market, you’ll oversee field operations, manage technical support, and help deliver mission-critical service to customers across high-demand industries.

Top Benefits for Field Service Managers:

What You’ll Do as a Field Service Manager:

• Lead and support field supervisors and engine service technicians specializing in diesel and natural gas engines
• Ensure expert execution of service work on Caterpillar and other industrial power units
• Foster alignment between field service, sales, and operations teams
• Oversee technician productivity, training, and development
• Maintain cost control and drive departmental profitability
• Oversee warranty processing and optimize recovery opportunities
• Promote safety compliance and enforce best practices in field operations
• Lead workforce development, coaching employees for long-term growth
• Manage service delivery on complex engine projects across oil & gas and industrial sectors
• Support business objectives through special project leadership

• Bachelor’s degree in an industry-related field or 8+ years of technical management experience
• Advanced knowledge of diesel and natural gas engine systems, including Caterpillar 3600 series engines
• Proven experience leading field-based engine or generator service teams
• Background in industrial power systems, oil & gas, or generator service industries
• Familiarity with Caterpillar service platforms (SIS and DBS preferred)
• Strong interpersonal, team-building, and communication skills
• Ability to multitask, make informed decisions, and lead under pressure
• Passion for delivering technical excellence and service leadership

Mustang Cat is a licensed Caterpillar dealer that provides new and used construction equipment, machinery, power systems, rentals, servicing, and more. If you’re passionate about all you do, we want you to work with us. Start a career with Mustang Cat!

Mustang Cat is an Equal Opportunity Employer.

• Mustang Cat - Houston, 12800 Northwest Freeway, Houston, Texas, United States of America