Field Service Manager

Rh-Foster-Energy-LLC; Hampden (ME); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Allstate voluntary benefits

Short- and long-term disability

Paid time off

Heating fuel and service discounts

Supportive team environment

Job summary

R.H. Foster Energy is seeking a Field Service Manager to lead and support a team of technicians in heating service across residential, commercial, and industrial settings. You will guide daily operations, ensure safe, efficient field work, and drive high-quality service outcomes.

The role requires strong technical leadership, a background in diagnostics and repairs, and a commitment to safety and customer satisfaction. Competitive benefits and opportunities for growth are offered.

Qualifications

• Extensive field service experience with complex diagnostics, installation, maintenance, and repair of heating equipment.
• Ability to guide technicians, communicate expectations, and hold team members accountable.
• Strong organizational, documentation, inventory management, and time management skills.
• Professional, customer-focused approach and commitment to safety.

Responsibilities

• Lead and support your team daily, provide direction, set expectations, monitor performance, and help technicians build their skills.
• Plan and prioritize field activities to support timely service, efficient scheduling, and productive use of resources.
• Be a technical resource: troubleshoot complex issues and provide guidance on diagnostics, installations, maintenance, and repairs.
• Maintain quality and safety by inspecting workmanship and ensuring procedures and regulatory requirements are followed.
• Take care of customers by resolving service concerns and building positive relationships with residential, commercial, and industrial clients.
• Support business performance by monitoring efficiency, billable productivity, documentation, and inventory practices.
• Encourage better ways of working by fostering idea sharing and ownership of results.

Skills

Team leadership

Field service experience

Diagnostics & troubleshooting

Communication

Safety compliance

Education

High school diploma or GED

Tools

Diagnostic equipment

Service software

Mobile devices

Windows-based computers

Job description

• Location 81 Mecaw Rd,PO Box 688,Hampden, ME, 04444,United States
• Base Pay $30.00 - $40.00 / Hour
• Job Category Energy Services, Service Technician, HVAC
• Industry Energy Services, Field Service Technician, HVAC
• Employee Type Full Time
• Manage Others Yes

Description

Know the Technical Side of Heating Service-and Ready to Lead a Team?

R.H. Foster is looking for a Field Service Manager who can support our technicians, solve problems, and keep field operations running safely and efficiently. If you bring strong technical experience, clear communication, and a commitment to helping others succeed, we want to hear from you!

What You’ll Do

Lead and support your team. Provide daily direction, set clear expectations, monitor performance, and help technicians build their skills.

Keep service operations moving. Plan and prioritize field activities to support timely service, efficient scheduling, and productive use of resources.

Be a technical resource. Help technicians troubleshoot complex issues and provide guidance on diagnostics, installations, maintenance, and repairs.

Maintain quality and safety. Inspect workmanship and ensure work follows company procedures, safety expectations, and applicable regulatory requirements.

Take care of our customers. Resolve service concerns and build positive relationships with residential, commercial, and industrial customers.

Support business performance. Monitor efficiency, billable productivity, documentation, and inventory practices to support a profitable operation.

Encourage better ways of working. Create an environment where employees share ideas, work together, and take ownership of results.

What You Bring

Extensive, progressively responsible field service experience involving complex diagnostics, installation, maintenance, and repair of heating equipment.

The ability to guide technicians, communicate expectations, and hold team members accountable.

Strong organizational, documentation, inventory management, and time management skills.

Sound judgment and the ability to work independently, manage competing priorities, and adapt throughout the day.

A professional, customer-focused approach and a strong commitment to safety.

Comfort using mobile devices, diagnostic equipment, service software, email, and Windows-based computers.

The ability to read technical instructions and work with measurements, fractions, decimals, and basic unit conversions.

A high school diploma or GED, or related experience and training.

Required Licenses

State of Maine driver’s license with a clean driving record.

• HVAC Certification

Why Join R.H. Foster Energy?

• Competitive pay based on experience
• 401(k) with company match
• Allstate voluntary benefits, including accident, critical illness, and whole life with long-term care
• Short- and long-term disability
• Paid time off
• Heating fuel and service discounts
• Supportive team environment

Bring Your Experience. Help Our Team Grow.

Make an impact through hands-on leadership, technical problem-solving, and service our customers can count on.

R. H. Foster is an equal opportunity employer and does not discriminate on the grounds of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected status.