FIELD SERVICE MANAGER

Wolter; Eau Claire (WI); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with company match

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Critical Illness Insurance

Accident Insurance

Pet Insurance

Flexible Spending Account

Employee Assistance Program

Tool Loans and Tool Insurance

Uniforms for Technicians

Safety footwear subsidies

Safety glasses subsidies

Paid Time Off and holidays

Job summary

Wolter, Inc. is seeking a Field Service Manager to lead a team of field service technicians, ensuring high-quality service and meeting company goals.

The role involves coordinating between our Eau Claire and West Salem branches, with regular travel and a focus on safety and efficiency. The ideal candidate will have 5+ years in a material handling service environment, strong leadership and planning skills, and the ability to communicate technically about the products we service.

Qualifications

• Must have at least five years in a material handling service environment or similar.
• Excellent interpersonal, presentation, and communication skills.
• Able to communicate technically about the products serviced.
• Strong planning and multi-priority management capabilities.

Responsibilities

• Lead and coordinate a team of field service technicians and lead techs.
• Ensure high customer satisfaction and successful field service outcomes.
• Oversee scheduling, invoicing approvals, and safety compliance across service projects.
• Participate in interviews for field service roles and manage staff performance.

Skills

Leadership

Management

Planning

Communication

Technical communication

Computer proficiency

Operators license

Commitment to vision

Job description

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Field Service Manager to join our team at our Eau Claire location. The Field Service Manager manages a team of field service technicians and lead techs for a branch, developing and maintaining quality field service to meet and exceed customers' expectations and company goals. This position does require regular travel between our Eau Claire and West Salem branches.

Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

Who we are:

Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.

What we offer:

A complete benefit package including:

• Medical, Dental, and Vision Insurance
• 401(k) Plan with company match
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Critical Illness and Accident Insurance
• Pet Insurance
• Flexible Spending Account
• Employee Assistance Program
• Interest-free Tool Loans and Tool Insurance
• Uniforms for Technicians
• Subsidies for Safety Boots and Safety Glasses
• Paid Time Off, paid holidays, and more!

Position Responsibilities:

• Maintain high standards of customer satisfaction.
• Communicate with customers as needed, to include visits as appropriate.
• Coordinate the work of our battery technicians acting as a main point of contact.
• Provide field service proposals to customers for recommended repairs.
• Issue purchase orders for outside repairs, as needed.
• Develop and maintain adequate skilled field service tech staff.
• Handle performance evaluations and any disciplinary needs for staff that reports to this position.
• Ensure ongoing technical training is given to the field service techs, as needed. This may be through personal training or through our technical training department.
• Perform as one of the primary decision-makers for field service new hires and terminations. Participate in job interviews for field service positions.
• Ensure company service vans are maintained properly and safely.
• Ensure communications on all matters of importance to staff are shared with staff.
• Approve field service invoicing prior to billing.
• Backup dispatcher(s).
• Enforce safety standards in all areas.
• If responsible for any TM & R accounts, manage these contract accounts, be responsible for meeting contract goals.
• If assigned, manage the New Truck Set-up operation in our Shop, coordinating with new truck set ups with the shop and the CSG group.
• Complete initial investigation and paperwork on any work-related injuries or accidents, including vehicular, if involving subordinates, submit to Corporate.
• Perform other related duties as assigned.

Essential skills and experience:

• At least five years of experience in a material handling service environment, or similar industry.
• Leadership: Demonstrated ability to lead people and get results through others.
• Management: ability to organize and manage multiple priorities.
• Planning: ability to think ahead and plan over a one-to-two year time span.
• Excellent interpersonal, presentation, and communication skills.
• Must be able to communicate technically in the products we service.
• Good computer proficiency.
• Must hold valid Operators License for powered industrial equipment (we will provide training).
• Commitment to company vision and mission.

Physical demands: Employee is required to frequently sit, stand, walk, talk, listen, and use feet to operate machinery. Employee is required to frequently use hands to finger, handle, or feel objects, tools, or controls, including computer, phone, and other office equipment. Employee must occasionally lift and/or move up to 50 pounds. Occasional climbing, balancing, stooping, kneeling, crouching, and/or crawling to examine equipment. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: The noise level in the work environment is usually moderate; however, while performing the duties of this job, the employee is exposed to noisier shop environments and may be exposed to unusual environments at customer sites. When performing duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.

We are an Affiant Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex (including pregnancy and related medical conditions, gender identity, and sexual orientation), age, national origin, disability status, genetic information, veteran or military status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.

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