Field Service Manager

Evergreen Talent Partners; Dallas (TX); On-site; USD 150,000 - 160,000; Full time

Job summary

Evergreen Talent Partners is seeking a Field Service Manager to lead the Aftersales Support team for a globally recognized HVAC machinery manufacturer. This role involves managing Field Engineers, improving product quality, and collaborating with various departments to enhance service performance. The ideal candidate will possess strong leadership skills and a background in HVAC systems.

Benefits

401K

Medical Insurance

Vision insurance

Qualifications

• Strong leadership and team motivation skills.
• Experience in Mechanical, Electrical, or Controls systems.
• HVAC background.

Responsibilities

• Manage a team of Field Engineers.
• Approve timesheets and expenses for Field Engineers.
• Provide warranty support as agreed in contracts.

Skills

Leadership

Problem-solving

Organization

Education

Universal EPA 608 Certification

Job description

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Director of Critical Infrastructure at Evergreen Talent Partners

Field Service Manager

$150,000 - $160,000

• 401K
• Medical Insurance

We're collaborating with a globally recognized HVAC machinery manufacturer, who are supplying their machinery into the Data Center space. With huge growth plans, this is an exciting chance to become a vital part of their expansion.

We’re looking for a Field Service Manager to join our Aftersales Support team. This role combines leadership and technical experience to help improve the quality of our products and services. You'll manage a team of Field Engineers and work closely with other departments to solve issues and improve performance.

Key Responsibilities:

• Support the Aftersales Manager in running the department, especially managing Field Engineers.
• Approve timesheets and expenses for Field Engineers.
• Manage sick days and absences for external engineers.
• Provide warranty support as agreed in contracts.
• Track and report on customer service and quality performance.
• Work closely with the Quality team to help fix issues found in the field and at the factory.
• Be a technical contact for both internal and external teams.
• Stay connected with key departments like Product Development, Sales, Engineering, and Quality.
• Support training for new and current staff, including Apprentices and Technicians.
• Guide new employees on factory work standards and best practices.

Requirements:

• Strong leadership and team motivation skills.
• Positive attitude and problem-solving mindset.
• Experience in Mechanical, Electrical, or Controls systems.
• HVAC background
• Organized and able to work independently.
• Universal EPA 608 Certification.
• Willing to learn and take on new responsibilities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Manufacturing

• Industries

  Industrial Machinery Manufacturing, Machinery Manufacturing, and Automation Machinery Manufacturing

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Inferred from the description for this job

Vision insurance

401(k)

Medical insurance

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