Field Service Manager

Jobot; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

401K

Job summary

Jobot is seeking a Lead Service Engineer to oversee North American service activities for a global building materials company delivering state-of-the-art equipment to the steel and iron industry. The role includes field service, installation, commissioning, and leading a small team across the USA and Mexico.

Travel 50-75% is required; you will coordinate service planning, spare parts, and customer reports while driving safety, reliability, and performance improvements.

Qualifications

• Minimum 10 years of field service and commissioning experience in heavy industry.
• Experience leading a small service team.

Responsibilities

• Install and commission new systems for scanning equipment.
• Lead and develop the local service team; coordinate planning, tickets, and contracts.
• Perform preventive and corrective maintenance; source parts locally.
• Travel 50–75% within the USA; provide customer reports and manage service records.
• Maintain safety standards and drive operational excellence.

Skills

Field service engineering

Industrial maintenance

Electromechanics

Mechatronics

Team leadership

Customer relationship

Tools

CAD software

SharePoint

Microsoft Office

Job description

Job details:

Exciting opportunity to join a global building materials company delivering state of the art equipment to the steel and iron industry!

Salary: $110,000 - $140,000 per year

A bit about us:

Our client is an industry leading manufacturing company that delivers state of the art products to the steel and iron industry

Why join us?

• Medical
• Dental
• Vision
• PTO
• 401K
• and more!!

Job Details

The Lead Service Engineer will oversee and coordinate all service activities across North America while managing a small field service team (USA, Mexico - 3 people). In addition to leading local service operations, this role will actively perform field service, installation, and commissioning activities, ensuring customers receive exceptional support and solutions.

Key Responsibilities:

• Installation & Commissioning of New Systems
• Supervise installation and commissioning of advanced scanning systems through to final acceptance.
• Perform pneumatic, mechanical, and electrical start-ups for new systems.
• Configure and customize software for each system according to customer specifications.
• Services & Aftersales Support
• Conduct preventive and unscheduled maintenance on laser and scanning systems.
• Troubleshoot electrical, mechanical, pneumatic, and automation issues; perform first-level diagnosis and collaborate with the global technology center as needed.
• Execute mechanical, electrical, and pneumatic repairs; locally source replacement parts when necessary.
• Verify measurement accuracy and provide detailed performance reports to customers.
• Maintain accurate records of all activities using cloud-based customer tracking tools.
• Identify opportunities for system upgrades or new system sales.
• Respond promptly to customer service requests and proactively support customers experiencing challenges.
• Schedule and perform maintenance for customers under service contracts.
• Travel within the USA 50-75% of the time.
• North America Service Management
• Lead, train, and develop the local service team to ensure professional growth and high performance.
• Coordinate service activities, including planning, ticketing, and contract management.
• Ensure workload is balanced across the team and act as the primary local contact for post-sales service.
• Manage spare parts inventory and service tools for the team.

Qualifications & Requirements

• Experienced technician or engineer in industrial maintenance, electromechanics, or mechatronics.
• Minimum 10 years of experience as a field service and commissioning engineer, ideally with small team management in heavy industry.

Skills & Attributes

• Strong commitment to workplace safety and operational excellence.
• Excellent technical communication, analytical, and presentation skills.
• Proven problem-solving and decision-making abilities.
• Ability to build and maintain collaborative relationships with global, cross-functional teams.
• Proficient in Microsoft Office (Excel, Word, Outlook, SharePoint); CAD or modeling tools a plus.
• Highly motivated, proactive, and results-oriented.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.