*Field Service Maintenance Technician

Best in Recruiting; Cranberry Township (Butler County); On-site; USD 23,000 - 39,000; Full time

Job summary

TOPS is seeking an experienced Technical Service Representative in the Cranberry, PA area. You will become a factory-trained service technician providing machinery repairs, startups, training, and troubleshooting to customers and end users. Travel to customer sites, over the phone, or at the shop in Cranberry is required.

Direct Hire position with daylight hours; starting pay up to $35/hr. Significant travel to USA and international locations (up to 50%).

Qualifications

• Minimum 2 years technical degree with 2–3 years related experience.
• Ability to travel up to 50% of the time.
• Experience with machinery repairs, startups and training.

Responsibilities

• Responds to customer inquiries via phone, online, and in person.
• Troubleshoots and trains customers on product use.
• Performs field service, startups and repairs at customer sites.
• Coordinates with programmers/engineers on system issues and fixes.
• Maintains paperwork and records.

Skills

Customer service

Troubleshooting

Communication

Travel

Education

Technical Degree

Tools

Repair tools

Diagnostic tools

Job description

TOPS has partnered with a well established client in the Cranberry, Pa area to find experienced Technical Service Representatives to add to their field service division. In this position you will become a factory trained service technician that will provide specialized machinery repairs, start ups, training in proper use, and troubleshooting to customers and end users of client’s equipment. This work will be performed by traveling to customers location, over the phone or at our shop in cranberry.

Job Details

Direct Hire. Daylight hours: Hours may vary due to travel and customer schedules. Starting pay rate based on experience: Up to $35hr. This position does involve significant travel to customer locations across the USA and internationally. Up to 50% travel.

Duties / Responsibilities

• Responds to customer inquiries on the telephone, through on-line networks and in person.
• Communicates with customers to troubleshoot and help them understand how to use the product properly.
• Handles customer problems that appear to arise from the use of the product.
• Handles requests for replacing defective parts.
• Makes field service calls for new product start up and equipment repairs.
• Communicates with programmers and engineers regarding system and machine issues and follows-up to make sure fixes are received and tested.
• Completes, maintains and processes pertinent paperwork and records.
• Assists in final testing of new products and conformance to quality requirements.
• 50% Travel required; travel will vary each month based on work load.

Education and Experience

Minimum of two (2) years Technical Degree with 2/3 years related experience in similar type industry, or equivalent experience and training.

Physical Requirements

Must be able to lift up to 45 lbs Climb ladders stoop and bend frequently Push and pull with force up to 75lbs