Field Service Leader, Electronic Security & Life Safety

Bennetts Company; Fort Worth (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Bennetts Company in Fort Worth, TX is seeking a Field Service Operations Manager to oversee installation, maintenance, and repair of electronic security and life safety systems. You will lead technicians, prioritize safety, and ensure service excellence across field activities.

Responsibilities include resource planning, budget management, performance tracking, and handling customer escalations to provide timely resolutions.

Qualifications

• Strong technical understanding of electronic security and life safety systems.
• Proven leadership in managing field service teams and service delivery.
• Ability to manage budgets, resources, and performance outcomes.
• Excellent customer-facing communication and escalation management.
• Commitment to integrity, innovation, safety, and quality.

Responsibilities

• Manage technicians responsible for installation, maintenance, and repair of video surveillance, access control, and intrusion systems.
• Provide safety and quality oversight across field activities.
• Own resource planning, budget management, and performance tracking.
• Handle customer escalations and ensure timely, effective resolution.
• Drive continuous improvement and coach/mentor field teams.
• Collaborate cross-functionally to support service excellence.

Skills

Field service leadership

Budget management

Customer escalation

Quality & safety

Cross-functional collaboration

Electronic security systems

Job description

Bennetts Company in Fort Worth, TX is seeking a Field Service Operations Manager to oversee installation, maintenance, and repair of electronic security and life safety systems. You will lead technicians, prioritize safety, and ensure service excellence across field activities.

Responsibilities include resource planning, budget management, performance tracking, and handling customer escalations to provide timely resolutions.