Field Service Lead Technician

Standby Power System Consultants, Inc.; Lemont (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading company is seeking a Field Service Lead Technician to oversee installations and maintenance of critical power systems. The role involves managing teams, ensuring safety compliance, and providing excellent customer service. Opportunities for growth and development are available, along with competitive benefits.

Benefits

Tuition assistance

PTO

401k match

Medical benefits

Qualifications

• Valid driver's license and acceptable driving record.
• Ability to lift up to 150 lbs.

Responsibilities

• Install/replace battery systems and power electronics equipment.
• Perform preventive maintenance and testing on battery systems.
• Lead and direct teams effectively.

Skills

Electrical systems knowledge

Troubleshooting skills

Customer service skills

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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Position Overview

The Field Service Lead Technician will install, replace, and perform routine and preventive maintenance on critical power systems. The technician will provide direction and oversight to other technicians on-site and act as a liaison to the customer.

Reporting Relationship

The Field Service Lead Technician reports to the Service Manager.

Responsibilities/Accountabilities

• Install/replace battery systems, related accessories, and hardware
• Install/replace power electronics equipment/hardware, including wiring and connections
• Perform preventive maintenance and testing on battery and battery charging systems in UPS, Utility, and Telecommunication settings
• Analyze job specifications, drawings, and documentation
• Perform circuit modifications, including hot-cuts and h-taps
• Handle power transition work
• Add or remove circuits on a working power distribution source
• Equipment turn-up, testing, and programming
• Install temporary power systems and batteries on energized systems
• Update and correct customer drawings
• Lead and direct teams effectively
• Participate in safety training and adhere to safety policies
• Follow all industry and manufacturer standards for maintenance and installation
• Operate tools, test equipment, and material handling equipment properly
• Continuously train and develop skills, and develop technicians
• Perform other duties as assigned

Skills/Knowledge

• Electrical systems knowledge
• Proficiency with tools like wrenches and multimeters
• Troubleshooting skills and equipment operation
• Ability to follow directions and communicate effectively
• Excellent attendance and customer service skills
• Proficiency in Microsoft Office

Personal Attributes

• Honesty and integrity
• Servant leadership
• Innovation and creativity
• Strong work ethic and ownership
• Customer-focused
• Team player
• Compliance with policies and asset protection

Travel Expectations

• Up to 35% based on project needs and season

Qualifications

• High school diploma or equivalent
• Valid driver's license and acceptable driving record
• Pass physical, background check, and drug screening
• Willingness to travel overnight and extended periods
• Ability to lift up to 150 lbs.
• Class C CDL where required
• Compliance with DOT drug and alcohol testing

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including potential advancement within the company. As an employee-owner, you'll receive shares of stock annually, along with PTO, holidays, insurance, 401k match, and medical benefits.