Field Service Lead Technician

Hm Cragg; Woodridge (IL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Lead Technician to oversee installations and maintenance of critical power systems. This role involves leading a team, performing preventive maintenance, and ensuring compliance with safety standards. The ideal candidate will have a strong electrical background, excellent troubleshooting skills, and a commitment to customer service. Join a dynamic team that values innovation and teamwork while providing essential services to clients. If you're ready to take on challenges and make a significant impact, this opportunity is perfect for you.

Qualifications

• Must have a current driver's license and acceptable driving record.
• Ability to lift items up to 150 lbs multiple times a day.

Responsibilities

• Install/replace battery systems and related hardware.
• Perform preventive maintenance and testing on UPS systems.
• Lead and train other technicians on-site.

Skills

Electrical Systems Knowledge

Troubleshooting Skills

Communication Skills

Customer Service Skills

Microsoft Office Proficiency

Education

High School Diploma

Tools

Multimeters

Basic Tools

Job description

Position Overview:

The Field Service Lead Technician will install, replace, and perform routine and preventive maintenance on critical power systems. The Field Service Lead Technician will provide direction and oversite to other technicians while at the jobsite and act as company liaison to the customer.

Reporting Relationship:

The Field Service Lead Technician reports to the Service Manager.

Responsibilities/Accountabilities

• Install/replace battery systems, related accessories, and hardware

• Install/replace power electronics equipment/hardware, including wiring and connections

• Perform preventive maintenance and testing on battery and battery charging systems in UPS (Uninterruptible Power Supplies), Utility, and Telecommunication settings

• Analysis of job specifications, drawings, and documentation

• Circuit modifications, including hot-cuts and h-taps

• Power transition work

• Addition or removal of circuits on a working power distribution source

• Equipment turn-up, testing, and programming

• Installing temporary power plants and batteries on energized system

• Mark and correct customer drawings

• Ability to give direction and lead teams

• Attend and participate in safety training

• Adhere to all company and industry safety policies and procedures

• Adhere to applicable customer, industry, and manufacturer's maintenance/installation methods and standards

• Proper operation of basic tools and test equipment

• Proper operation of material handling equipment

• Continually train and develop to advance responsibilities

• Develop and train technicians

• Perform other job duties as assigned

Skills/Knowledge

• Working knowledge of electrical systems

• Ability to work with a range of tools, from wrenches to multimeters

• Possess troubleshooting skills and be able to effectively operate basic equipment

• Ability to take direction, communication, and supervision from Service Manager and assigned Project Manager

• Excellent attendance record

• Excellent communication and customer service skills

• Efficient in Microsoft Office software

Personal Attributes

• Demonstrates honesty and integrity in work and relationships

• Demonstrates servant leadership principles with internal and external customers

• Demonstrates innovation/creativity in work

• Possesses strong work ethic and takes ownership of both company and client goals/objectives

• Focused on understanding, meeting, and exceeding customer expectations

• Focused on collaboration and teamwork for the mutual success of the company and its employees

• Conforms to company policies and procedures and meets company goals and objectives; protects company assets and interests

Travel Expectations

• Up to 35% based on HMC projects and time of year

Qualifications:

• High school diploma or equivalent

• Must have and be able to maintain a current driver's license and acceptable driving record per HM Cragg insurance carrier standard

• Must pass a physical exam, background check and pre-employment drug screening

• Required travel to customer sites out of town for overnight and/or extended periods of time

• Must be able to work flexible hours, days, and overtime, as needed

• Ability to lift items up to 150 lbs. multiple times a day

• Ability to obtain Class C Commercial Driver's License where required by state law

• Must maintain compliance with DOT (Department of Transportation) random drug and alcohol screening requirements