Field Service Lead, Military Vehicle Prototypes

Trinzic; Dearborn (MI); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

KBR seeks a Lead Field Service Representative to supervise a four-person FSR team supporting a U.S. Army prototype program. The role includes coordinating across OEM and government stakeholders, directing staffing, and ensuring maintenance, logistics, and readiness activities.

The position requires nine months of in-house training in Dearborn, MI, followed by extended TDYs to Aberdeen Proving Ground and Fort Bragg. Active Secret clearance and U.S. citizenship are mandatory.

Qualifikationen

• Must have strong communication, leadership and customer engagement skills.
• Proficiency with Microsoft Office applications and electronic maintenance reporting systems.
• Ability to travel extensively and support long-duration TDY assignments.

Aufgaben

• Serve as Team Lead for the integrated OEM-KBR Field Service Representative organization.
• Develop and manage staffing plans, site coverage schedules, and daily work assignments.
• Coordinate maintenance activities across multiple test locations to maximize vehicle readiness and availability.
• Perform advanced diagnostics, troubleshooting, repair, and restoration of prototype military vehicle systems.
• Serve as the primary operational point of contact for OEM program leadership, Government personnel, and test agencies.
• Support prototype build events, vehicle configuration reviews, and system integration activities.
• Participate in validation and review of operator manuals, maintenance publications, parts documentation, and training materials.
• Coordinate inventory accountability, parts management, and replenishment activities.
• Support FRACAS activities and failure investigations.
• Assist in the development and execution of New Equipment Training (NET), operator familiarization, and test support activities.
• Maintain maintenance records, readiness reports, inventory documentation, and technical support documentation.
• Support KPI tracking, dashboard reporting, monthly performance reviews, and customer status meetings.
• Coordinate corrective actions to minimize vehicle downtime and maintain testing schedules.
• Support logistics demonstrations, maintenance demonstrations, and user assessment activities.
• Ensure compliance with safety, quality, configuration management, and reporting requirements.

Kenntnisse

Leadership

Communication

Customer engagement

Microsoft Office

Troubleshooting

Ausbildung

High School Diploma

Associate/Bachelor's degree (preferred)

Tools

Electronic maintenance reporting systems

Jobbeschreibung

KBR seeks a Lead Field Service Representative to supervise a four-person FSR team supporting a U.S. Army prototype program. The role includes coordinating across OEM and government stakeholders, directing staffing, and ensuring maintenance, logistics, and readiness activities.

The position requires nine months of in-house training in Dearborn, MI, followed by extended TDYs to Aberdeen Proving Ground and Fort Bragg. Active Secret clearance and U.S. citizenship are mandatory.