Field Service Lead - M&G

BlackBerry Inc.; Cary (NC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits (medical, dental, etc)

11 paid holidays

401(k) plan with company contributions

Job summary

ABB is seeking a Field Service Lead to direct and support the M&G field service team in the US. You will coordinate field activities, provide technical escalation, and ensure safety compliance while collaborating with management, operations, and sales to grow field service opportunities for Motors and Generators.

-qualified candidates will have strong knowledge of electric machines, installation design, and proven leadership abilities, plus travel flexibility up to 50%.

Qualifications

• Associate degree in a technical field with 7+ years of relevant experience or high school/GED with 9+ years.
• Strong knowledge of electric machines theory, including synchronous/asynchronous machines.
• Experience with installation engineering design, vibration, alignment, and troubleshooting.

Responsibilities

• Coordinate field service activities and support Field Service Leads.
• Approve expenses, conduct performance reviews, and time approvals.
• Provide first-tier escalation for customers and HSE tasks for the team.
• Travel up to 50% to support field work and customers.

Skills

Team leadership

Electrical machines theory

Synchronous/asynchronous machines

Protection principles

Installation engineering design

Vibration and alignment

Troubleshooting

Communication skills

MS Office (Word/Excel/PowerPoint)

AutoCAD

Education

Associate degree in technical field

High school diploma/GED

Military education/experience

Tools

AutoCAD

Microsoft Word

Microsoft Excel

Microsoft Project

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Field Service Manager__At ABB, we help industries run leaner and cleaner—and every person here plays a part.You’re empowered to succeed, encouraged to grow, and the work you do helps run what runs the world.This Position reports to:Field Service ManagerThis position is classified under Global Grade:Grade 13In collaboration with the Field Service Manager an M&G Field Service Lead’s role is to direct and support M&G field service team members. Organizing and executing field service activities can be complex. The applicant will need to work with Field Service Management, Operations, Sales, and other internal and external stakeholders to support Motors and Generators customers.The work model for the role is: HybridThis role is contributing to the Motion Service division in the US.You will be mainly accountable for:Perform administrative duties for field team members who report to you. This includes but is not limited to approval of expenses, annual performance review, and weekly time approval.Perform all Field Service functions as needed for emergency response support dispatches.Act as a technical resource and first tier escalation point for customers and HSC concerns your team. Perform HSE related tasks for your team by conducting SOTs and JSA review.Work with management and operations to coordinate field work and help to support the other Field Service Leads.Work with the field service management to determine proficiency and resource requirements for your team. Help develop plans to strengthen the field service organization as a whole.Work with management, operations, and sales to analyze and develop field service scope for opportunities related to Motors and Generators.Requirements:Associate degree in technical field and 7 years of relevant experience or High school diploma/GED and 9 years of relevant experience or military education/experience requiredAbility to travel up to 50% of the time.Strong knowledge of basic and advanced electric machines theory. Solid understanding of synchronous and asynchronous machines design and operation, mechanically, electrically and controls. Knowledge of the protection and operation principles for synchronous and asynchronous machines connected to power gridsSpecific knowledge in installation engineering design, installation supervision, project control and execution, vibration and alignment skills and troubleshooting is a plusUnderstanding of and ability to implement electrical, connection drawings, interconnection drawings, and schematics.Excellent verbal and written communication skills. Demonstrated skills in using computers and relevant software packages such as Microsoft Word, Project, Excel, PowerPoint, and AutoCADLegal authorization to work in the United States, ability to qualify for and hold various industry certifications related to Safety (i.e. MSHA, OSHA, THUET, TBOSIET), and ability pass background screenings (i.e. TWIC, ISNetworld)Why ABB?What's in it for youWe want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.More about us:ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.ABB Benefit Summary for eligible US employeesGo to myBenefitsABB.com and click on “Candidate/Guest” to learn moreHealth, Life & DisabilityChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insuranceParental Leave – up to 6 weeksEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount programRetirement401k Savings Plan with Company ContributionsEmployee Stock Acquisition Plan (ESAP)Time offABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.#ABBCareers#RunwithABB#RunwhatrunstheworldReady for your next career move?Ready for your next challenge?Take the next step in your ABB journey and apply today.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.