Field Service Lead - Baton Rouge, LA

Solventum (3M Healthcare); Baton Rouge (LA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Solventum in Baton Rouge, LA is seeking a Field Service Lead to mentor service staff and coordinate local operations for medical equipment service and support.

You will oversee customer deliveries, pickups, inventory, and compliance, while driving safety and performance. A strong background in field service and leadership is required.

Qualifications

• Minimum 5 years of customer-facing experience in diverse environments.
• At least 1 year in a team lead or supervisory role.
• Valid driver's license is required.

Responsibilities

• Train service center staff on protocols and customer-facing processes, and provide basic troubleshooting guidance.
• Ensure compliance with company policies and safety procedures; maintain safe work environment.
• Oversee facility operations, including inventory, couriers, and daily reporting of performance metrics.
• Manage loading/unloading of medical devices and supplies, and document delivery/retrieval activities.
• Prepare equipment for use and return; coordinate scheduling and resource allocation for daily customer needs.
• Maintain vehicles and facilities appearance and routine maintenance records.

Skills

Customer service experience

Team lead experience

Driver's license

Education

High School Diploma/GED

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we're committed to protecting your personal information-learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/

Job Description:

Field Service Lead -Baton Rouge, LA

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location.

Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles.

Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies.

In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities.

As a Field Service Lead you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Training other service center employees with respect to operational protocols and processes and training customers on Solventum product and processes through basic troubleshooting protocols
• Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment
• Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance
• Overseeing of local business operations to include metrics and required use of couriers
• Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment
• Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation
• Loading & unloading medical devices and supplies
• Processing documentation for delivery and retrieval of products.
• Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.
• Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
• Five (5) years of customer facing experience in a private, public, government, and military environment
• One (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, and military environment
• Current, valid Driver's License

Additional qualifications that could help you succeed even further in this role include:

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
• Maintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Experience navigating customer escalations with a solution-based approach
• Experience with prioritizing customer urgent activities and resolving issues onsite
• Ability to lead, mentor and motivate direct reports of all experience levels
• Desire to be part of a team and have self-initiative to work independently
• Excellent follow up/follow through

Additional Requirements

In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collective