Field Service Engineering Tech

Onto Innovation; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health/dental/vision/life/disability

PTO

401K with employer match

Employee Stock Purchase Program (ESPP)

Job summary

Onto Innovation in Phoenix, AZ seeks an Install Engineer to lead on-site installation, calibration, and commissioning of our electro/mechanical systems at customer sites, ensuring safety and performance standards.

Ideal candidates have 3–5 years in field service or technical installation, a BS in electronics or mechanical discipline, strong troubleshooting and communication skills, and the ability to travel up to 50% domestically and internationally. Proficiency with Microsoft Office is expected.

Qualifications

• 3–5 years of field service, installation, or technical support experience.
• BS in electronics, mechanical, or related discipline.
• Hands-on experience with electro/mechanical systems, software integration and troubleshooting.
• Ability to travel domestically and internationally up to 50%.
• Ability to work independently in dynamic field environments.

Responsibilities

• Install, configure, and commission complex electro/mechanical equipment at customer sites.
• Troubleshoot issues during installation and startup and resolve them.
• Collaborate with Ramp Manager and field teams to meet schedules and quality standards.
• Document installation activities and resolutions in company systems.
• Provide feedback to engineering on installation procedures and product performance.

Skills

Field service

Troubleshooting

Customer communication

Electrical/system knowledge

Education

BS in electronics or mechanical

Tools

Microsoft Office

Job description

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

The Install Engineer is responsible for executing the installation, calibration, and initial commissioning of company products at customer sites. Working under the direction of the Ramp Manager, this role supports ramp activities by ensuring installations are completed efficiently, safely, and in alignment with performance standards. The Install Engineer plays a key role in troubleshooting technical issues, supporting system integration, and ensuring customer satisfaction during deployment.

• Execute installation and configuration of complex electro/mechanical equipment, software systems at customer sites.
• Support ramp activities by performing installations under both standard and escalated conditions.
• Diagnose, troubleshoot, and resolve technical issues encountered during installation and startup.
• Collaborate with Ramp Manager and field teams to meet installation schedules and milestones.
• Ensure all installations meet quality, safety, and performance standards.
• Perform system validation, calibration, and testing to confirm operational readiness.
• Document installation activities, issues, and resolutions in accordance with company processes.
• Provide feedback to engineering and product teams to improve installation procedures and product performance.
• Maintain tools, equipment, and inventory required for installation activities.
• Support customer interactions during installation, ensuring clear communication and professional representation of the company.
• Participate in training programs to stay current on new products, upgrades, and installation methodologies.

Proficient in Microsoft Office products.

Ability to travel both domestically and internationally; must maintain valid travel documentation.

Up to 50% travel required (adjustable based on business needs).

Minimum 3–5 years of experience in field service, installation, or technical support.

BS in electronics, mechanical, or related technical discipline, or equivalent military/technical experience.

Hands-on experience with electro/mechanical systems, software integration and troubleshooting.

Ability to work independently in dynamic field environments while maintaining a high level of quality and customer focus.

Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state‑of‑the‑art tools & equipment to promote success; Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

For positions requiring access to technical data, Onto Innovation Inc., Department of Commerce - Bureau of Industry and Security and/or the U.As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.