Field Service Engineering

Onto Innovation; Yuma (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

PTO

401K with match

ESPP

Job summary

Onto Innovation Inc. seeks an Install Engineer to install, calibrate and commission advanced electro/mechanical systems at customer sites. You will support ramp activities, troubleshoot during installation, and ensure quality and safety standards.

The role requires collaboration with the Ramp Manager, documentation of activities, and ongoing customer communication. Travel up to 50% (domestic and international) is required.

Qualifications

• BS in electronics, mechanical, or related technical discipline.
• Hands-on experience with electro/mechanical systems.
• Experience in software integration and troubleshooting.
• Willingness to travel domestically and internationally.

Responsibilities

• Execute installation and configuration of complex equipment at customer sites.
• Diagnose, troubleshoot, and resolve technical issues during installation.
• Document activities and resolutions per company processes.
• Coordinate with Ramp Manager to meet schedules.
• Provide feedback to engineering to improve procedures.
• Travel up to 50% as required.
• Assist with training and handover to customers.

Skills

Hands-on troubleshooting

Software integration

Independent work

Customer communication

Education

BS in electronics/mechanical or related tech

Tools

Microsoft Office

Job description

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. The Install Engineer is responsible for executing the installation, calibration, and initial commissioning of company products at customer sites. Working under the direction of the Ramp Manager, this role supports ramp activities by ensuring installations are completed efficiently, safely, and in alignment with performance standards. The Install Engineer plays a key role in troubleshooting technical issues, supporting system integration, and ensuring customer satisfaction during deployment.

• Execute installation and configuration of complex electro/mechanical equipment, software systems at customer sites.
• Support ramp activities by performing installations under both standard and escalated conditions.
• Diagnose, troubleshoot, and resolve technical issues encountered during installation and startup.
• Collaborate with Ramp Manager and field teams to meet installation schedules and milestones.
• Ensure all installations meet quality, safety, and performance standards.
• Perform system validation, calibration, and testing to confirm operational readiness.
• Document installation activities, issues, and resolutions in accordance with company processes.
• Provide feedback to engineering and product teams to improve installation procedures and product performance.
• Maintain tools, equipment, and inventory required for installation activities.
• Support customer interactions during installation, ensuring clear communication and professional representation of the company.
• Participate in training programs to stay current on new products, upgrades, and installation methodologies.
• Proficient in Microsoft Office products.
• Ability to travel both domestically and internationally; must maintain valid travel documentation.
• Up to 50% travel required (adjustable based on business needs).
• Minimum 3–5 years of experience in field service, installation, or technical support.
• BS in electronics, mechanical, or related technical discipline, or equivalent military/technical experience.
• Hands‑on experience with electro/mechanical systems, software integration, and troubleshooting.
• Ability to work independently in dynamic field environments while maintaining a high level of quality and customer focus.

Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state‑of‑the‑art tools & equipment to promote success; Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

For positions requiring access to technical data, Onto Innovation Inc., Department of Commerce - Bureau of Industry and Security and/or the U.As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.