Field Service Engineering

PerkinElmer; Central City (KY); Remote; USD 59,000 - 73,000; Full time

Job summary

PerkinElmer is hiring a Field Service Engineer for a Remote Field role servicing customers in the Louisville, KY area. The role involves on-site installation, troubleshooting, and repair of complex analytical instruments, with travel up to 75% as needed.

You will train customers and document service activities, ensuring safety and compliance in a laboratory environment. The ideal candidate has a degree in a relevant science or engineering field (or equivalent experience) and hands-on repair

Qualifications

• Three routes to qualify: a BA degree with relevant discipline or an applicable associate degree with experience or a high school diploma plus extensive repair experience.
• Candidates show experience repairing laboratory equipment and familiarity with analytical instruments.
• Proven ability to work in laboratory environments and follow safety standards.

Responsibilities

• Install, maintain, validate and repair instrumentation at customer sites.
• Provide troubleshooting and repair services including warranty support.
• Accurately document service activities and maintain equipment and software records.
• Travel up to 75% to service customers as required.

Skills

Customer service

Team player

Communication skills

Education

BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience

Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience

High School Diploma + 7+ years direct experience with repair of laboratory equipment

Tools

Microsoft 365

Outlook

PowerPoint

Word

Job description

Field Service Engineer (FIELD REMOTE, Louisville, KY)

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Description

The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The senior engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Location

Location: Remote Field role servicing customers located in the Louisville, KY area.

Responsibilities

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service
• Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed time frame and established maintenance protocols.
• Communicate service offerings including training, support, software, laboratory services products and field upgrades
• Partner with our customers to understand their analytical workflow and applications
• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
• Contribute to account profitability through efficient execution and service delivery
• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
• Maintain assigned assets including tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
• MS Office Skills: Outlook, PowerPoint, Word.
• excellent team player with customer satisfaction focus
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
• Experience using Microsoft 365
• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
• While performing the duties of this position you must always maintain safe motor vehicle operation
• Vendor issued certification on relevant laboratory equipment
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
• Must be able to work in a laboratory, controlled environments requiring personal protective equipment
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment
• Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 75% of the time. Car, laptop and phone are company provided).

Qualifications

• BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR
• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR
• High School Diploma plus 7+ years direct experience with repair of laboratory equipment

Compensation

The annual compensation range for this full-time position is $58,760.00 to $73,060.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law.