Field Service Engineer - YieldStar (YS)

ASML; Austin (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

ASML in Austin, Texas is seeking an experienced Equipment Engineer to be one of two technical leads supporting YieldStar metrology systems from install to ramp and into HVM sustaining at a US‑based advanced-node customer.

You will own customer outcomes, coordinate with application and customer engineers, and drive continuous improvement and safe operations in a demanding manufacturing environment.

Qualifications

• Bachelor’s degree in engineering or equivalent combination of education, skills, and experience.
• Minimum 5 years’ experience in a Customer Support department for high-tech products.
• Minimum 2 years’ experience of ASML lithography/metrology system or similar technology.
• Strong written and verbal communication skills in English.

Responsibilities

• Diagnose and identify root cause and define the action plan for solution.
• Execute action plans independently; handle most technical problems on your own.
• Escalate when needed with a clear problem statement and technical communication.
• Interface regularly with internal & external customers on planning and progress.
• Provide continuous improvement such as defect or failure analysis reports, post-mortems, procedure updates, and opportunities for reducing cycle times and costs.

Skills

Mechanical aptitude

Pneumatics

Electronics

Communication

Problem solving

Documentation

Education

Bachelor's degree

Tools

ASML metrology

Cleanroom procedures

Job description

Introduction to the job. This is a great opportunity to support our YieldStar metrology system from install to ramp and into HVM sustaining at a new US‑based advanced‑node customer. Our customer is building its development line in Austin, Texas, with a future high‑volume manufacturing location expected elsewhere in Texas. In this role, you will be one of the two initial equipment engineers responsible for the tool’s performance.

Role and responsibilities

This role requires clear ownership of customer outcomes, disciplined operational execution, strong technical skills, and strong communication. You will be one of the two technical lead equipment engineers at the site and work closely with application engineers, customer engineers, and management.

• Diagnose and identify root cause and define the action plan for solution
• Execute action plans independently; handle most technical problems on your own
• Escalate when needed with a clear problem statement and technical communication
• Interface regularly with internal & external customers on planning and progress
• Adhere to safety requirements including pre‑work safety assessments and wearing PPE such as hard‑toe shoes, bump cap or hard hat, respirators, harnesses, etc.
• Hands‑on hardware above, beneath, and around the machine incl. ladders & platforms
• Properly handle, administer, and return parts & tools after work completion
• Follow back‑end call‑handling actions to close all items related to fab actions including paperwork closure, parts return, fab area cleanup, etc.
• Provide continuous improvement such as defect or failure analysis reports, post‑mortems, procedure updates, and opportunities for reducing cycle times and costs
• Keep up to date with latest machine changes by continuous learning and training

Education and experience

• Bachelor’s engineering degree or equivalent combination of education, skills, and experience
• Minimum 5 years’ experience in a Customer Support department for high‑tech products
• Minimum 2 years’ experience of ASML lithography/metrology system or similar technology
• Strong written and verbal communication skills in English

Skills

• Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software
• Can observe and respond to people and situations and interact with others encountered in the course of work
• Can learn and apply new information or skills
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism
• Ability to complete assignments with attention to detail and a high degree of accuracy and the proven ability to perform effectively in a demanding environment with changing workloads and deadlines
• Work independently or as part of a team and follow through on assignments with minimal supervision
• Demonstrate open, clear, concise and professional communication
• Strong data interpretation and document comprehension skills
• Ability to follow structured processes and timelines

Other information

• This role will work a compressed work week (12‑hr shifts, 7 am/pm‑7 pm/am), alternating 3‑4 days/week, but may change in the future
• Work up to 12 hours in a clean room while wearing a cleanroom Gore‑Tex suit and PPE
• Travel internationally and domestically for training or cross‑site support
• Training travel will include an initial 2‑week training and may also include further training durations of 2‑7 weeks in the first year
• After 25% travel in the first year for training – this role is expected to travel about 10% of the year
• Training locations may include Taiwan & the Netherlands
• Travel for cross‑site support will be based upon business need, with durations varying from several days to several weeks
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• Occasionally required to move around the campus
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• The employee may occasionally lift and/or move up to 35 pounds in weight unaided
• The environment generally is moderate in temperature and noise level
• Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment

Export Eligibility

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and Diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions that enables an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre‑selection process, please send an email to [e-mail] to initiate the company’s reasonable accommodation process.