Field Service Engineer, XRF (52352)

Rigaku; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in analytical instrumentation is seeking a Field Service Engineer in St. Louis. The role involves performing maintenance, installation, and troubleshooting of advanced X-ray equipment, requiring travel and strong communication skills. Candidates should have a B.S. degree and relevant experience in mechanical and electronic systems.

Qualifications

• Minimum 3 years' experience diagnosing and repairing mechanical and electronic equipment.
• Basic understanding of network interfacing.
• Ability to travel routinely.

Responsibilities

• Perform preventive maintenance and basic service on X-ray equipment.
• Basic troubleshooting on-site using a Digital Voltmeter.
• Coordinate with customers via WebEx and phone support.

Skills

Excellent communication skills

Customer focus

Strong organizational skills

Ability to work independently

Education

B.S. Degree

Tools

MS Office

Digital Voltmeter (DVM)

Job description

Job Details

Level: Experienced

Job Location: St. Louis, MO - St. Louis, MO

Position Type: Full Time

Salary Range: Undisclosed

Travel Percentage: Road Warrior (Greater Than 50%)

Job Shift: Any

Job Category: Installation - Maint - Repair

Description

Rigaku is a world leader in X-ray diffraction (XRD), scattering, fluorescence, imaging analyses, Raman spectroscopy, and thermal analysis equipment manufacturing. Rigaku Americas is seeking aField Service Engineerto perform planned maintenance on TXRF, XRF and XRD instruments.

This position will involve the installation; maintenance and repair of Analytical X-ray Equipment, X-ray HV Power Supplies, X-ray Detection Devices, Automation Devices, CCD Cameras, Cryogenic Equipment, and other relate devices. This position requires a large amount of travel Monday thru Friday with the possibility of some weekend and holiday work. Compensation will consist of both salary and performance-based incentive programs commensurate with experience.

Responsibilities

• Perform preventive maintenance (PM) and basic service on our systems. Preventive maintenance involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the instrument performs to Rigaku’s specification.
• Basic troubleshooting on-site using Digital Voltmeter (DVM).
• Qualify the instrument after service repair by executing operational and performance protocols including running verifications.
• Makes travel arrangements and generates individual expense reports.
• Secure customer’s acceptance of the preventive maintenance or repair.
• Coordinate customer WebEx sessions, phone support, and lab or fab facility inspection.
• Attend certified Rigaku product training in Rigaku factory.
• Communicate and work closely with service/support centers.

Qualifications

• B.S. Degree or equivalent experience.
• Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.
• Working knowledge of MS Office.
• Basic understanding of network interfacing.
• Valid Driver’s license.
• Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
• Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master’s Degree) in Biochemistry, Biophysics or Microbiology.
• Strong organizational and prioritizing skills.
• Ability to work independently yet has a team focus.
• Must be responsive and reliable.
• Ability to travel on a routine basis and maintain a current Passport/ VISA as required for international travel.
• Occasional lifting of up to 50 pounds.
• Able to manipulate small hand tools.