Field Service Engineer, XRF (52352)

Rigaku Corporation; Missouri; On-site; USD 60,000 - 85,000; Full time

Job summary

Rigaku Corporation, a leader in X-ray equipment manufacturing, is seeking a Field Service Engineer for installation, maintenance, and repairs. This role requires significant travel and expertise in handling high-tech analytical equipment, demanding a solid mix of technical skills and customer-focused communication.

Qualifications

• Minimum 3 years' experience diagnosing mechanical and electronic equipment.
• Valid Driver’s license required.
• Ability to travel and maintain passport/VISA for international travel.

Responsibilities

• Perform preventive maintenance and service on analytical X-ray equipment.
• Troubleshoot issues using Digital Voltmeter.
• Coordinate customer support sessions and inspections.

Skills

Communication skills

Customer focus

Organizational skills

Problem-solving

Education

B.S. Degree or equivalent experience

Job description

Job Details

Level: Experienced

Job Location: St. Louis, MO - St. Louis, MO

Position Type: Full Time

Salary Range: Undisclosed

Travel Percentage: Road Warrior (Greater Than 50%)

Job Shift: Any

Job Category: Installation - Maint - Repair

Description

Rigaku is a world leader in X-ray diffraction (XRD), scattering, fluorescence, imaging analyses, Raman spectroscopy, and thermal analysis equipment manufacturing. Rigaku Americas is seeking aField Service Engineerto perform planned maintenance on TXRF, XRF and XRD instruments.

This position will involve the installation; maintenance and repair of Analytical X-ray Equipment, X-ray HV Power Supplies, X-ray Detection Devices, Automation Devices, CCD Cameras, Cryogenic Equipment, and other relate devices. This position requires a large amount of travel Monday thru Friday with the possibility of some weekend and holiday work. Compensation will consist of both salary and performance-based incentive programs commensurate with experience.

Responsibilities

• Perform preventive maintenance (PM) and basic service on our systems. Preventive maintenance involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the instrument performs to Rigaku’s specification.
• Basic troubleshooting on-site using Digital Voltmeter (DVM).
• Qualify the instrument after service repair by executing operational and performance protocols including running verifications.
• Makes travel arrangements and generates individual expense reports.
• Secure customer’s acceptance of the preventive maintenance or repair.
• Coordinate customer WebEx sessions, phone support, and lab or fab facility inspection.
• Attend certified Rigaku product training in Rigaku factory.
• Communicate and work closely with service/support centers.

Qualifications

• B.S. Degree or equivalent experience.
• Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.
• Working knowledge of MS Office.
• Basic understanding of network interfacing.
• Valid Driver’s license.
• Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
• Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master’s Degree) in Biochemistry, Biophysics or Microbiology.
• Strong organizational and prioritizing skills.
• Ability to work independently yet has a team focus.
• Must be responsive and reliable.
• Ability to travel on a routine basis and maintain a current Passport/ VISA as required for international travel.
• Occasional lifting of up to 50 pounds.
• Able to manipulate small hand tools.