Field Service Engineer - USA

Nearfield Instruments; Portland (OR); On-site; USD 70,000 - 110,000; Full time

Job summary

Nearfield Instruments in Portland, Oregon develops high throughput scanning probe microscopy metrology systems delivering atom-scale resolution. As a Field Service Engineer, you will service these systems in customers' fabs, perform preventive maintenance, and participate in hardware and software upgrades.

You will work closely with customers, gather feedback, and contribute to process improvements. Strong troubleshooting, Matlab/Python coding, and good English are required.

Qualifications

• Degree in a relevant field with some years of work experience in the Semiconductor industry.
• Strong knowledge of operation/applications of semiconductor metrology tools.
• 1+ years of field work experience with customer engagement, or 1+ years in IC processing/semiconductor equipment.

Responsibilities

• As a Field Service Engineer, service semiconductor metrology systems in customer fabs and perform preventive maintenance.
• Plan and execute hardware and software upgrades, and document progress.
• Order spare parts, inspect deliveries, and prepare facilities and tools for service and upgrades.
• Troubleshoot and propose improvements, contribute to test procedures and calibration steps.

Skills

Field service engineering

Customer engagement

Troubleshooting

Programming (MATLAB/Python)

English proficiency

Education

Degree in a relevant field

Tools

Semiconductor metrology tools

Calibration tools

Job description

Nearfield Instruments (NFI) brings together the most creative minds in science and technology. We develop a revolutionary high throughput Scanning Probe Microscopy system enabling atom-scale resolution 3D metrology at industry-level throughput, based on three pillars:

• Unrivaled measurement speed
• Parallelization capability
• Advanced measurement modes

At NFI, we design, develop, integrate, market and service these advanced metrology machines. This enables the world’s leading chipmakers to increase production yields, and functionality of their microchips which you find in cars, phones, server farms and other locations. We aim to develop leading-edge metrology systems, to be installed at the customer site, within specifications, on time, with quality exceeding the customer’s expectations.

OUR CORE VALUES

• lead, not follow
• open and honest
• empowerment and trust
• passion and determination
• fun and open-minded
• "to boldly go"

What will you be doing?

As a Field Service Engineer, you will service our semiconductor metrology systems in the customer’s fab and are responsible for periodic and preventive maintenance on our products. Besides that you will be involved in planning and executing hardware and software upgrades. You are the eyes and ears of Nearfield in the fab so value your input not just about our products but also what you hear about unmet customer needs or where we need to improve compared to our competition. To ensure we all learn from each other and improve our ways of working, contributing to structural improvements, adjusting our procedures, updating the issue database, and in general suggesting how we can do better is not only appreciated but also expected at Nearfield.

• When required, order spare parts and tools from NFI headquarters.
• Inspection and registration of delivered spare parts and consumables.
• Prepare facilities, tools, procedures and system for service and upgrade.
• Replace spare parts and / or upgrade spare parts using procedures and tools.
• Create test and calibration procedures for (sub)systems of NFI products.
• Execute tests on (sub)system level and document progress of service and test plans.
• Troubleshoot on NFI products in case of problems.
• Solve and/or report problems during service and come with improvement proposals.
• Execute and /or implement solution for problems during service or upgrade.
• Maintain the toolbox which includes inspect and cleaning tools and in case broken, replacing these tools.

What do we ask from you?

• Degree in a relevant field with some years of work experience in the Semiconductor industry.
• Strong knowledge of operation/applications of semiconductor metrology tools is required.
• Have 1+ years of field work experience with customer engagement experiences, or 1+ years’ experience in IC processing/semiconductor equipment/ semiconductor industry or related field.
• Have a strong affinity with SW and controls understanding and troubleshooting.
• Preferably to have coding capability (Matlab, Python...etc.) for data analysis, visualization, and algorithm development.
• Flexible and capable of working in a high-tech environment. Working in Shift
• Excellent communication/presentation, organizational, analytical, and interpersonal skills.
• Candidate must be self-driven, independent, yet a strong team player.
• Academic/Industry AFM Knowledge is a plus.
• You have a good command of the English language, both written and oral.

What can you expect from us?

Besides a technically challenging role where you can utilize the full extent of your professional knowledge, we value your work-live balance and the time for some relaxation. We rely on each other’s qualities, capabilities and we motivate one another to get the best out of ourselves and each other. We are here to support one another, and colleagues are there to help you. TEAM is very important, Together Everyone Achieves More!