Field Service Engineer – UPS & Battery Systems

Vertiv; Green Bay (WI); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Company vehicle

Smartphone

Laptop

PPE

Job summary

Vertiv in Green Bay, Wisconsin seeks a Field Service Technician to perform scheduled and remedial service on 2-120 kVA UPS, power distribution units and battery systems. You will build strong rapport with customers and colleagues while supporting Edge market segment deployments.

You will travel to customer sites, provide on-site and remote assistance, maintain safety standards and document service activities, aiming for first-time fixes and high customer satisfaction.

Qualifications

• ASEET or AMEET certification, or progress toward it.
• High school diploma or vocational school diploma.
• 2‑4 years of military experience in a related technical field.
• 0‑2 years of relevant industry experience.
• Professional written and verbal communication skills.
• Ability to prioritize and balance technical and administrative tasks.
• Collaborative with peers, customers, suppliers and leadership.
• Basic knowledge of environmental conditions and test equipment.
• Proficiency with Microsoft Office and company software.

Responsibilities

• Perform service tasks as assigned, following company policies and procedures.
• Work under supervision or independently once training is complete.
• Provide on-site and phone assistance to customers.
• Communicate with Technical Support for technical or procedural issues.
• Implement Field Change Notices per published guidelines.
• Keep current on Safety Bulletins, Field Change Notices and Service Tips.
• Operate safety guidelines.
• Maintain and operate company vehicle per policy.
• Wear PPE and adhere to work-hours policy.
• Report all work-related accidents or injuries within 24 hours.
• Complete accurate administrative tasks (time cards, expense reports, mileage reports, service requests, closure).
• Maintain inventory and perform cycle counts.
• Provide proper communication to customers, including ETA and completion docs.
• Strive for first-time fix and high customer satisfaction.
• Maximize productivity by pairing service opportunities.
• Complete technical and administrative work efficiently and on time.
• Make technical and commercial decisions under pressure and evaluate billing status.
• Maintain productive utilization rate and dress/safety compliance.
• Meet or exceed on-site response times.
• Follow startup/escalation processes and procedures.
• Maintain internal communication levels.

Skills

ASEET/AMEET readiness

High school diploma

Military technical experience

Industry experience

Communication skills

Prioritization & multitasking

Team collaboration

Environmental/test equipment knowledge

MS Office & company software

Education

ASEET or AMEET certification

High school diploma or vocational diploma

Tools

Microsoft Office

Job description

Vertiv in Green Bay, Wisconsin seeks a Field Service Technician to perform scheduled and remedial service on 2-120 kVA UPS, power distribution units and battery systems. You will build strong rapport with customers and colleagues while supporting Edge market segment deployments.

You will travel to customer sites, provide on-site and remote assistance, maintain safety standards and document service activities, aiming for first-time fixes and high customer satisfaction.