Field Service Engineer — Travel-Heavy, High-Tech

Optimum Sorting; Denver (CO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401k

Paid time off

Sick pay

Mileage reimbursement

Per diem reimbursement

Job summary

Optimum Sorting is seeking a Field Service Engineer to install, service and maintain equipment at customer facilities worldwide. You will troubleshoot electrical, mechanical, software and sorter programming issues on site or remotely, and provide post-installation training to clients.

Ideal candidates have 3–5 years of machinery service experience, a Bachelor's in mechanical or electrical engineering, and strong problem-solving and communication skills.

Qualifications

• Bachelor's degree in mechanical or electrical engineering or equivalent by experience.
• 3–5 years of experience as a service technician in machinery.
• Strong electrical troubleshooting (3‑phase, single‑phase, low voltage DC) and mechanical skills.
• Ability to read electrical and mechanical drawings; forklift cert is a plus.
• Knowledge of Office 365; Linux, PLC, Siemens S7 and computer networks are a plus.
• Fluent English; additional language such as Spanish is a plus.
• Problem solver with hands-on, client-centered mindset; works under pressure.
• Flexible and adaptable to varying hours and customer availability.

Responsibilities

• Install, service and maintain equipment at customer facilities both on site and remote.
• Troubleshoot and resolve electrical, mechanical, software and sorter programming issues.
• Provide technical training to clients post-installation on setup and maintenance.
• Travel 140–180 days/year; report to the service manager.
• Share field experiences with service and engineering colleagues.

Skills

Electrical troubleshooting

Mechanical skills

Reading drawings

English communication

Problem solving

Client focus

Communication

Flexibility

Travel readiness

Education

Bachelor's degree in mechanical or electrical engineering

Tools

Office 365

Linux

PLC

Siemens S7

Computer networks

Job description

As a Field Service Engineer you’re responsible for installing, servicing and maintaining the equipment at our customer facilities according to the specifications.

• You will troubleshoot and resolve electrical, mechanical, software and sorter programming issues both on site and remote (via phone or remote access).
• After installation you give technical training and education to your client on how to set-up the machine, use it and fix first line failures. You also give advice on how to maintain the machine.
• You share your field experiences regarding bottlenecks and how to fix them with your service and engineering colleagues.
• Our customers are located worldwide. You will travel 140-180 days/year. Travel is both regional as international (valid passport is required)
• You report to the service manager

WHO ARE WE LOOKING FOR?

• That you’re located in Denver region (either at customers site or home based)
• That you have a Bachelor’s degree (mechanical or electrical) or comparable by experience
• That you have 3 – 5 years of experience as (service) technician, in which experience in machinery is an asset.
• That have a broad technical knowledge base: electrical troobleshooting (3-phase, 1-phase power, low voltage DC) and mechanical work experience, reading of electrical and mechanical drawings. Forklift certificate is a plus.
• That you have knowledge of Office 365. Knowledge of Linux, PLC, Siemens S7 and computer networks is an added value.
• That your English is fluent, both in writing as verbal and preferably. You know at least one other global language (f.i. Spanish)
• That you are a problem solver with a hands-on and client-centered mindset. You’re able to work under pressure in stressful situations.
• That you are communicative, flexible and adaptable towards working hours and availability for customers.

WHAT'S IN IT FOR YOU?

• Because of our wide variety of machine and the tailored solutions we offer your job is very versatile and technical challenging
• You’ll be working in a high-tech environment where quality is focus and where there is a lot of investment in R&D so your technical knowledge will always be up-to-date
• You will be working in a growing SME where we do not like to think in boxes and where there is room for your own initiative to help shape your own growth trajectory.
• We offer you a dynamic and varied job with the freedom to give it your own spin
• You’ll be working in a growing SME where we do not like to think in boxes and where there’s room for initiative
• Our organization is characterized by informal contacts, a family atmosphere and an environment where change is central
• Competitive market-based wage (range $70k - $85k) with health, dental and vision insurance, 401k, paid time off and sick pay. For your trips there’s mileage reimbursement and per diem reimbursement