Field Service Engineer (Travel 75%): Electronics Support

Arrow International, Inc.; Indianapolis (IN); Hybrid; USD 40,000 - 55,000; Full time

Job summary

A leading manufacturer of gaming products is seeking an entry-level support technician. This role focuses on diagnosing and resolving technical issues, providing support both remotely and on-site, and involves extensive travel, sometimes exceeding 75%. Candidates should have an associate degree in Computer Technologies and at least 3 years of experience in electronic and PC technologies. Strong customer relations and communication skills are essential for ensuring high levels of customer satisfaction and training users effectively.

Qualifications

• Minimum of 3 years of training or commensurate experience in electronic and PC technologies.
• Support knowledge of SQL, Networking, and Windows Server.
• Self-motivated to work independently without direct supervision.

Responsibilities

• Diagnose software and hardware problems effectively.
• Log service calls in Salesforce, recording pertinent information.
• Provide remote phone support when not traveling.
• Train distributors and customers on Arrow equipment use.

Skills

Customer relations skills

Analytical skills

Technical problem solving

Written communication skills

Verbal communication skills

Education

Associate degree in Computer Technologies

Tools

Salesforce

SQL

MS Office

Windows Active Directory

Job description

A leading manufacturer of gaming products is seeking an entry-level support technician. This role focuses on diagnosing and resolving technical issues, providing support both remotely and on-site, and involves extensive travel, sometimes exceeding 75%. Candidates should have an associate degree in Computer Technologies and at least 3 years of experience in electronic and PC technologies. Strong customer relations and communication skills are essential for ensuring high levels of customer satisfaction and training users effectively.