Field Service Engineer — Telemetry Systems (Global Travel)

Pcb-Piezotronics,-Inc.; Town of Colonie (NY); On-site; USD 63,000 - 80,000; Full time

Benefits offered by this job

100% Company Paid Medical Insurance

Dental and Vision Insurance

Company funded HSA or HRA Accounts

Employer paid basic life insurance,短-和

401k Company Match

Annual Bonus

Tuition Reimbursement

Employee Discounts

Job summary

PCB Piezotronics, Inc. in Latham, NY is seeking a Field Service Engineer to provide expert technical support and installation services for Accumetrics products.

You will interact with Product Managers, Engineers, Sales, and customers to ensure successful installations and post-sale support. The role requires 2–4 years of field service experience, an engineering degree, and willingness to travel 30–50% domestically and internationally.

Qualifications

• Education: Two- or four-year Engineering degree or equivalent specialized training.
• Experience: 2-4 years of related field service engineer experience.
• Travel Requirement: Domestic and international travel 30-50% of the time.

Responsibilities

• Provides technical/sales support and phone coverage for customers, sales representatives and directs sales personnel.
• Understands both mechanical and electrical design inputs, both within their area of expertise (expert) and outside (knowledgeable).
• Travel to customer locations and tradeshows to provide technical assistance and assist in product installation/demonstration training.
• Develops sufficient expertise and knowledge of products to which assigned that they begin to be recognized by internal and external persons as a useful technical resource.
• Provides quotations for products and services in accordance with pricing and delivery policy.
• Assists Product Specialist with follow up on orders and logged quotes. Performs follow up on sales activity.
• Responds to a wide range of written and phoned customer inquiries. Responds to telephone calls or correspondence from customers and representatives for orders and/or repairs.
• Supports customer service/sales in all service-related requirements.
• Assists customers technically and seeks technical assistance when required to best serve the customer. Documents information from customers.
• Responsible for making appropriate product recommendations to customers.
• Works with the Engineering department and Product Managers in developing customized products.
• Acts as a liaison between the customer and Product Managers by communicating customer feedback and customer input required for market research.
• Performs other related duties as assigned.

Education

Two- or four-year Engineering degree or equivalent specialized training

Job description

PCB Piezotronics, Inc. in Latham, NY is seeking a Field Service Engineer to provide expert technical support and installation services for Accumetrics products.

You will interact with Product Managers, Engineers, Sales, and customers to ensure successful installations and post-sale support. The role requires 2–4 years of field service experience, an engineering degree, and willingness to travel 30–50% domestically and internationally.