Field Service Engineer Technician

Abbott; Illinois; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

HSA

FSA

Life insurance

Disability insurance

401(k)

Job summary

Abbott is seeking a Field Service Engineer Technician to install, troubleshoot, and maintain medical systems at customer sites. Based in New York City or Kansas City, MO with 80–100% national travel, this role is 100% onsite and requires COI clearance.

You will perform system installations, upgrades, and service calls while maintaining precise records in the QMS. Associates degree or technical training is required, with a willingness to travel and work overtime as needed.

Qualifications

• Associate or technical degree required, or equivalent experience.
• Exceptional troubleshooting and problem-solving skills.
• Ability to lift up to 50 pounds.
• Mechanical assembly experience and ability to work with tools.
• Strong organizational skills with excellent follow-up capabilities.
• Ability to work independently with minimal supervision.
• Ability to interface with multiple groups to resolve service-related issues.
• Positive, professional, and optimistic attitude.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and meet deadlines.

Responsibilities

• Perform proper system installations on medical systems.
• Conduct system hardware and/or software upgrades.
• Handle service repair calls and troubleshooting activities.
• Complete regularly scheduled preventive maintenance services.
• Maintain complete and accurate service records for QMS submission.
• Efficiently manage travel and communications according to schedule.
• Submit accurate and timely business expense reports.
• Support QMS, EMS, and regulatory initiatives.
• Maintain positive relationships with employees, customers, contractors, and vendors.
• Perform additional duties as assigned.

Skills

Troubleshooting

Problem-solving

Communication

Organizational skills

Independent work

Multitasking

Team collaboration

Education

Associate/Technical degree

Biomedical Engineering degree

Tools

Hand tools

Job description

Job Title: Field Service Engineer Technician

Location: New York City or Kansas City, MO

Duration: 12 months

Work Arrangement: 100% Onsite

Position Overview

This is a Field Service Engineer Technician role supporting medical systems across various customer sites. The position can be based in either New York City or Kansas City, but 80% to 100% national travel is required.

Candidates must obtain a Certificate of Insurance (COI) to work at various institutions on behalf of the client. Travel expenses must initially be paid by the employee and will be reimbursed according to company policy. Candidates will also be compensated for travel time.

Key Responsibilities

• Perform proper system installations on medical systems.
• Conduct system hardware and/or software upgrades.
• Handle service repair calls and troubleshooting activities.
• Complete regularly scheduled preventive maintenance services.
• Maintain complete and accurate service records for submission to the Quality Management System (QMS).
• Efficiently manage work-related travel and communications based on schedules provided by the Field Service Manager.
• Submit accurate and timely business expense reports in accordance with company policy.
• Support company initiatives related:
• Quality Management Systems (QMS)
• Environmental Management Systems (EMS)
• Other regulatory requirements
• Comply with:
• U.S. Food and Drug Administration (FDA) regulations
• Company policies and operating procedures
• Regulatory requirements and assigned tasks
• Maintain positive and collaborative relationships with employees, customers, contractors, and vendors.
• Perform additional duties and responsibilities as assigned.

Required Qualifications

• Associate's degree or technical degree required, or equivalent relevant experience.
• Exceptional troubleshooting and problem-solving skills.
• Ability to lift up to 50 pounds.
• Mechanical assembly experience and ability to work with tools.
• Strong organizational skills with excellent follow-up capabilities.
• Ability to work independently with minimal supervision.
• Ability to interface with multiple groups across the organization to resolve service-related issues.
• Positive, professional, and optimistic attitude.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize work, and meet deadlines.
• Ability to maintain regular and predictable attendance.
• Willingness to work overtime as needed.

Preferred Qualifications

• Bachelor's degree in Biomedical Engineering.
• Previous experience working for a medical device company.
• Technical writing experience.
• Experience working within a broader enterprise or cross-divisional business unit model.
• Experience operating in highly matrixed and geographically diverse business environments.
• Ability to work both independently and as part of a team in a fast-paced, changing environment.
• Demonstrated ability to leverage resources and collaborate effectively to accomplish projects.

Travel Requirements

• 80% to 100% nationwide travel required
• Travel expenses paid upfront by employee and reimbursed per company policy
• Paid travel time
• Must be able to travel extensively to customer and institutional sites

Key Skills

• Field Service Engineering
• Medical Device Support
• Hardware & Software Upgrades
• Preventive Maintenance
• Troubleshooting & Repair
• Mechanical Assembly
• FDA Compliance
• Quality Management Systems (QMS)
• Customer Service
• Technical Documentation
• Communication & Collaboration
• Time Management & Organization

Consultants Eligible Benefits Upon Waiting Period:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.