Field Service Engineer- Syracuse, NY

Shape Technologies Group; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Join Shape Technologies Group as a Field Service Engineer in Syracuse, NY. This role involves providing professional technical support for our cutting-edge waterjet cutting technology, with a focus on customer satisfaction and effective problem-solving. The position requires strong mechanical and electrical skills, alongside a background in relevant technical training or experience. Competitive salary, comprehensive benefits, and opportunities for career advancement await.

Benefits

Competitive salaries

Comprehensive benefits package

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Life insurance

Paid disability insurances

Education reimbursement

Qualifications

• AA degree in relevant field or 2 years of technical training.
• Minimum 2 years of experience in service-related roles.
• Experience with Robotics or CNC machine tools is preferred.

Responsibilities

• Provide technical support and troubleshooting in the field.
• Complete timely documentation and adhere to RMA policies.
• Development and maintaining customer relationships.

Skills

Mechanical skills

Hydraulic skills

Pneumatic skills

Electrical skills

Diagnostic and troubleshooting skills

Interpersonal skills

Written communication skills

Verbal communication skills

Organizational skills

Education

AA degree in Electronics, Robotics or Mechanical Engineering

Minimum of 2 years college/technical school training

Job description

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At Flow International Corp (Flow), a SHAPE company, we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success.

The Flow difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, Flow team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers’ visions into reality.

What It’s Like To Work Here.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced, and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What We Offer.

In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurances, education reimbursement and more.

Job Description:

To provide a highly professional level of technical support to customers in conjunction with the service of Flow International Corporation's waterjet cutting and to ensure the successful performance of the company's products and systems in the field. Works independently with little supervision.

Major Duties and Responsibilities:

• Provide technical support to customers on the operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via telephone correspondence, fax, etc.
• Complete administrative documentation in a timely manner.
• Adhere to company RMA policy and documentation of customer identified system defects.
• Assist in maintaining an up to date document library for Flow products, to include drawings, A-sheets, manuals, specifications, and other relevant technical documentation.
• Provide assistance to customer service by determining parts required by a customer.
• Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow.
• Travel to customer locations on short notice, often outside normal business hours and for extended periods of time. Overall travel may exceed 75%.
• At the discretion of Flow International, FSE may need to be on call status which requires responding in a timely manner to customers for after hour and holiday support.
• Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer
• Perform other duties as required.
  
  

Knowledge, Skills and Abilities:

• Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills required.
• General diagnostic and troubleshooting capabilities.
• Independent judgment to analyze and solve technical problems.
• Familiar with Windows, Word and Excel, and other relevant software. Good keyboarding skills.
• Excellent interpersonal relationship skills and ability to professionally manage and resolve stressful situations.
• Excellent written and verbal communication skills.
• Positive attitude, initiative and dependability
• Demonstrated ability for innovative/creative thinking.
• Good organizational skills.
• Ability to work independently with minimal supervision.
• Ability to quickly learn the company products and parts.
• Ability to travel internationally, including Canada.
  
  

Supervisory Responsibility:

• None
  
  

Equipment used:

• Standard office equipment
• Hand tools
• Machine tools
  
  

Education/Experience and/or Training:

• AA degree in Electronics, Robotics or Mech. Eng. or a minimum of 2 years college/technical school training.
• Minimum of 2 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment. Strong preference for recent training or experience with microprocessor control systems.
• Experienced in CNC programming a plus
• Comfortable using computer and programs such as MS Office, Outlook, Teams, Concur and Kronos.
• Experience working with customers by phone.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Machinery Manufacturing

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