Field Service Engineer (Spector) - Sugar Land, TX

Veeco Instruments Inc.; Texas; Vor Ort; USD 47.000 - 62.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision

ESPP

401(k) Plan

Paid Time Off

FSA

Life/AD&D Insurance

Disability Insurance

Tuition Reimbursement

EAP

Identity Theft Protection

Travel Assistance

Zusammenfassung

Veeco Instruments Inc. in Sugar Land, TX, is seeking a Field Service Engineer III to own the most complex challenges in the field, overseeing installations, upgrades, and escalations with strong autonomous ownership.

You will serve as the senior escalation point for system performance, reliability, and integration, collaborating across vacuum, electronics, and software domains. Travels domestically and internationally as required to support customers and product improvements.

Qualifikationen

• Bachelor’s degree in Electrical or Mechanical Engineering (or related field).
• 8+ years in field service for semiconductor capital equipment.
• Vacuum-based systems experience in cleanrooms.

Aufgaben

• Own high-complexity installations and upgrades for Ion Beam Deposition systems.
• Diagnose multidisciplinary failures across vacuum, electronics, controls, and software.
• Lead corrective actions and feed fixes back to engineering and support teams.
• Act as on-site technical advisor to customer teams for system optimization.
• Serve as on-site escalation authority for assigned accounts.
• Influence serviceability and installation cycle time with cross-functional teams.
• Produce detailed service documentation to reduce repeat escalations.

Kenntnisse

Vacuum tech expertise

System troubleshooting

Root cause analysis

Technical communication

Documentation

Ausbildung

Bachelor’s in Electrical Engineering

Tools

Microsoft Office

Jobbeschreibung

Select how often (in days) to receive an alert:

Location:

US - TX

About Veeco
You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

OVERVIEW

Veeco’s Ion Beam Deposition systems operate at the center of our customers’ most advanced manufacturing processes, where downtime, drift, or unresolved defects directly impact yield and revenue. As a Field Service Engineer III, you will own the most complex technical challenges in the field—serving as the senior escalation point for system performance, reliability, and integration issues that others cannot resolve. Your work directly protects customer trust, accelerates recovery from critical events, and informs product and process improvements across Veeco’s engineering organization. This role is built for an engineer who wants deep technical ownership, high autonomy, and visible impact on both customers and product direction.

This role is based in Sugar Land, Texas and will require travel both domestic and international.

RESPONSIBILITIES

• Own the highest‑complexity installations, upgrades, and field escalations for Ion Beam Deposition systems, restoring full system performance where standard procedures fall short


• Diagnose and resolve multidiscipline system failures spanning vacuum, motion, electronics, controls, and software using structured root cause analysis


• Lead corrective and preventive action efforts, ensuring fixes are durable, documented, and fed back into engineering and product support teams


• Act as a trusted technical advisor to customer engineering teams, providing guidance on system optimization, stability, and best‑practice operation


• Serve as the on‑site technical escalation authority for assigned accounts, independently prioritizing issues based on customer and business impact


• Influence serviceability, reliability, and installation cycle time by collaborating with Engineering, Operations, and Product Support


• Produce clear, detailed service documentation that enables organizational learning and reduces repeat escalations

QUALIFICATIONS

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline

8+ years of hands‑on field service or equipment support experience in semiconductor capital equipment

Advanced experience supporting complex vacuum‑based systems in cleanroom environments

Demonstrated ability to independently resolve escalated, non‑routine system failures

Ability to lift and carry up to 50 lbs and safely operate standard hand tools and equipment

Ability to stand, sit, and perform repetitive tasks for extended periods in customer fab and cleanroom environments

KNOWLEDGE, SKILLS, AND ABILITIES

• Deep hands‑on expertise with vacuum technologies, including turbomolecular pumps, dry mechanical pumps, cryogenic pumps, helium leak detection, residual gas analyzers, and vacuum instrumentation


• Skilled at integrating and troubleshooting complex systems that span mechanical, electrical, pneumatic, robotic, and software domains


• Experienced in leading structured root cause analysis and translating findings into long‑term corrective actions


• Able to explain complex technical issues clearly to both customer engineers and internal non‑specialists


• Recognized for sound judgment under pressure and the ability to prioritize effectively during high‑impact field events


• High standards for documentation quality, accuracy, and knowledge sharing


• Proficient with Microsoft Word, Excel, Outlook, and PowerPoint

Salary and Benefits
The expected salary range for this position is $34 - $45/hr, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

Other benefits include:

• Medical, Dental, and Vision


• Employee Stock Purchase Plan (ESPP)


• 401(k) with Company Match


• Holiday, Vacation, and Sick Time


• Flexible Spending Accounts (FSA)


• Life and Accident Insurance


• Disability Insurance


• Tuition Reimbursement


• Employee Assistance Program (EAP)


• Identity Theft Remediation


• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.