Field Service Engineer

Veeco Instruments Inc.; Arizona; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Paid Time Off

FSAs

Life Insurance

Disability Insurance

Tuition Reimbursement

EAP

Identity Theft Remediation

Travel Assistance

Job summary

Veeco Instruments Inc. is seeking an ambitious Field Service Engineer to learn Veeco’s technology and drive customer satisfaction through support.

The role covers installation, calibration, preventative maintenance, and troubleshooting of Veeco Annealing and Lithography equipment. You will perform installation, upgrade, testing, warranty, and repair activities, ensuring safety and adherence to Veeco protocols.

Qualifications

• Bachelor’s degree or equivalent in engineering or related technical area.
• Military training and experience in a technical field are welcome.

Responsibilities

• Install, upgrade, test, warranty, and repair equipment following Veeco protocols.
• Isolate and resolve equipment malfunctions and take corrective action.
• Assist with new processes, methods, and designs.
• Develop relationships with customers to ensure satisfaction and retention.
• Serve as the onsite contact for activities, communications, and support related to equipment.

Skills

Positive attitude

Excellent communication

Electronics

Mechanics

Pneumatics

Robotics

Computer controls

System integration

Test & Debug

Customer relations

Education

Bachelor’s degree in engineering/technical field

Job description

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About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers .

Overview

Veeco is seeking an ambitious Field Service Engineer eager to learn Veeco’s technology and drive customer satisfaction through support. The successful candidate will be responsible for installation, calibration, preventative maintenance, troubleshooting of Veeco Annealing and Lithography equipment.

Responsibilities

Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customers’ and Veeco’s protocols related to safety and security

Isolate and resolve equipment and systems malfunctions and take corrective action

Assist with the implementation of new processes, methods, and designs

Develop relationships with the customer to ensure high customer satisfaction and retention

Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for Veeco customers

Report all tool actions/events and daily activities in field service reports

Adhere to safety and confidentiality policies

Qualifications

Bachelor’s degree in engineering or related technical area and a minimum of 2 years of experience is required. An equivalent combination of education and experience will be considered. Military training and experience in a technical field are welcome.

Knowledge, Skills, and Abilities

Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers

Knowledge of electronics, mechanics, pneumatics, robotics, and computer controls

System integration, test, and debug skills

Experience with Semiconductor industry safety requirements and clean room environment is a plus.

Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs

Ability to build excellent customer relationships

Attention to detail and accuracy

Ability to work under pressure to meet support deadlines in a multi-tasking environment

Proficiency in Microsoft Office – Word, Excel, Outlook, and PowerPoint is a plus.

Able to travel up to 85% of the time within North America to perform Field Service duties. Occasional international travel will be required.

Physical Job Requirements

Must be able to lift at least 50 lbs

Needs to be able to perform repetitive tasks while sitting or standing

Must be able to use standard hand tools and standard office equipment

Must be able to wear a Cleanroom Suit and/or Personal Protective Equipment (PPE) for several hours in a workday if needed.

Salary and Benefits

The expected salary range for this position is $59,975.00 — $79,966.00 , plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

Other benefits include:

• Medical, Dental, and Vision
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.