Senior Field Service Engineer

Veeco Instruments Inc.; San Jose (CA); On-site; USD 101,000 - 134,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Company Match

Holiday, Vacation, Sick Time

Flexible Spending Accounts

Life and Accident Insurance

Tuition Reimbursement

Job summary

Veeco Instruments Inc. is seeking a Senior Field Service Engineer to lead onsite installation, maintenance, and repair of Veeco semiconductor equipment at a major customer site in San Jose, CA.

You will diagnose complex faults, coordinate with customers, and mentor junior engineers to improve service delivery. The role requires a Bachelor’s degree in engineering or a related field and 8+ years’ experience in semiconductor equipment, with ability to travel domestically and internationally as

Qualifications

• Bachelor's degree in engineering, science, or related field.
• 8+ years of semiconductor equipment experience; military equivalent considered.
• Experience at customer-site or production environments.

Responsibilities

• Lead installation, upgrade, calibration, testing, warranty service, preventive maintenance, and repair of Veeco equipment at customer sites.
• Diagnose complex malfunctions, identify root causes, implement corrective actions and verify stable performance.
• Coordinate onsite activities and communicate status, risks, and recovery to customers.
• Develop and share new processes and technical solutions to reduce downtime.
• Mentor and train junior field service engineers in troubleshooting and safety practices.
• Document events and actions in Veeco Service Portal and complete follow-ups.
• Maintain safety, IP, confidentiality, travel, and expense compliance.

Skills

Vacuum systems

Gas delivery

Electronics

Mechanics

Pneumatics

Robotics

Chemistry

Semiconductor equipment

Education

Bachelor's degree in engineering or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Teams

OneNote

Job description

Select how often (in days) to receive an alert:

About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers .

OVERVIEW

Veeco customers rely on highly available semiconductor manufacturing equipment to keep critical production work on schedule. As a Senior Field Service Engineer, you will lead onsite installation, maintenance, troubleshooting, and repair activities for complex Veeco systems at a major customer site in San Jose, California. Your technical decisions will restore equipment performance, prevent repeat failures, strengthen customer confidence, and improve service execution across the installed base. You will also develop junior field service engineers and help shape consistent service methods, documentation, and customer-site practices.

RESPONSIBILITIES

Lead the installation, upgrade, calibration, testing, warranty service, preventive maintenance, and repair of Veeco semiconductor equipment while meeting customer and Veeco safety and security requirements.

Diagnose complex equipment and system malfunctions, determine root causes, implement corrective actions, and verify stable equipment performance before returning systems to service.

Own onsite technical coordination and customer communication, providing clear status, risk, and recovery updates for equipment-related activities.

Improve service quality by creating, implementing, and sharing new processes, methods, and technical solutions that reduce downtime and prevent repeat issues.

Mentor and train junior field service engineers in troubleshooting, safe work practices, documentation, and customer-site execution.

Document equipment events, corrective actions, and daily service activity accurately in the Veeco Service Portal and complete required follow-up actions.

Maintain compliance with safety, intellectual property, confidentiality, travel, and expense policies while working at customer sites and during travel.

QUALIFICATIONS

Bachelor's degree in engineering, science, or a related technical field and at least 8 years of semiconductor equipment experience; military technical experience or an equivalent combination of education and experience will also be considered.

Experience installing, maintaining, troubleshooting, or repairing complex semiconductor process equipment in a customer-site or production environment.

Ability to work primarily at a major customer site in San Jose, California and relocate to the area upon hire if not already local.

Ability to travel domestically, and occasionally internationally for training, including periodic travel with limited advance notice.

Ability to work in a cleanroom for extended shifts, remain on your feet for up to 12 hours, lift up to 50 pounds, and respond to occasional emergency call-ins.

KNOWLEDGE, SKILLS, AND ABILITIES

Advanced knowledge of vacuum systems, gas delivery, electronics, mechanics, pneumatics, robotics, chemistry, and semiconductor wafer-processing equipment.

Experience supporting metal-organic chemical vapor deposition systems or comparable deposition equipment is strongly preferred.

Skilled at reading and interpreting electrical schematics and piping and instrumentation diagrams to isolate faults and plan safe corrective action.

Proficient in system integration, equipment testing, debugging, and the safe use of hand tools on complex electrical, pneumatic, and mechanical assemblies.

Working knowledge of semiconductor safety practices, cleanroom protocols, hazardous materials controls, and contamination-prevention requirements.

Skilled at translating complex technical findings into clear verbal and written updates for customers, peers, and management.

Proficient with Microsoft Word, Excel, Outlook, PowerPoint, Teams, and OneNote for service reporting, scheduling, communication, and technical documentation.

Salary and Benefits

The expected salary range for this position is $100,799.00 — $134,399.00 , plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

Other benefits include:

• Medical, Dental, and Vision
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.