Field Service Engineer (Seattle, WA)

Abbott; United States; A distancia; USD 31.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plan

Tuition reimbursement

FreeU education benefit

Diversity-friendly workplace

Descripción de la vacante

Abbott is seeking a Field Service Technician to support Abbott Diagnostic Division customers across the United States. The role is remote with up to 75% travel, providing on-site support, preventive maintenance, installations and diagnostics for complex instruments.

You will work with cross‑functional teams, mentor peers, and ensure regulatory and quality system compliance while delivering exceptional customer service.

Formación

• Bachelor’s degree or equivalent relevant experience required.
• Bachelor’s Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology preferred.
• Experience interfacing with customers is a plus.

Responsabilidades

• Represent Abbott Diagnostic Division to its customers and provide on-site support.
• Support field personnel and District business objectives; mentor other FSRs.
• Troubling and resolving complaints reported by customers on complex instruments.
• Document resolutions per Quality System; follow regulatory and safety guidelines.
• Schedule and complete preventive maintenance, installations and updates.
• Travel up to 75% and work within a cross-functional team.

Conocimientos

Troubleshooting

Problem solving

Teamwork

Independent work

Communication skills

Interpersonal skills

Educación

Bachelor’s degree or equivalent

Bachelor’s Engineering Degree in Bio Medical/Electrical/Mechanical

Herramientas

Word

Excel

PowerPoint

Internet

VPN

Descripción del empleo

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems is often the first step in patient care decision‑making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Opportunity

This position is a remote position. Location: Seattle WA. Traveling up to 75%. Must have a valid driver’s license.

What You’ll Work On

Representing Abbott Diagnostic Division to its customers. Responsible for providing on‑site support to ADD customers.

Support field personal and District business objective and goals. Provide direction and develop mentoring skills to mentor other FSRs.

Troubling and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database.

Understand and follow Quality System by accurate and timely documentation of complaint resolution. Understand and practice regulatory and compliance procedures. Maintain a safe work environment following laboratory safety guidelines.

Schedule and complete routine preventive maintenance, installations and other updates provided by Abbott.

Integrate effectively into the service team: work effectively within a diverse and dynamic team environment. Support on‑call rotation. Time, territory, and inventory management. Standby and after‑hours responsibilities. Flexible working hours. Unpredictable travel. Travel for support of other territories and training.

Providing on‑site critical account support inside and outside of district boundaries. Responsible for IRL ownership to achieve organisational goals and customer satisfaction. Responsible to work cross‑functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T). Responsible for maintaining ownership of customer issues until successful escalation or handoff takes place.

In addition to this position requires:

a) Superior technical competency.

b) Pro‑Active Account Management.

c) Complete instrument training across geographical IRL.

Responsible for implementing and maintaining the effectiveness of the quality system. Provide superior customer service through applying effective communication skills in order to build loyalty while proactively managing and resolving high‑stress situations. Delight our customers by providing support including installation; preventive maintenance; technical service bulletins and repair by documenting; following up; and closing calls as per Abbott Diagnostics quality system.

Partner cross‑functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs. Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts. Champion utilisation of remote support tools to proactively improve instrument up time. Proactively improve expertise through continuous learning and certifications.

Required Qualifications

Bachelor’s degree or equivalent relevant experience required.

Preferred Qualifications

Bachelor’s Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.

Practical experience of interfacing with customers.

Additional Skills

• Troubleshooting/problem solving;
• Ability to succeed in team situations and excel independently;
• Computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.);
• Effective communication skills and strongly demonstrated interpersonal skills.

Location & Salary

The base pay for this position is $22.45 – $44.85/hour. In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Field Services. DIVISION: CRLB Core Lab. LOCATION: United States of America : Remote. ADDITIONAL LOCATIONS: WORK SHIFT: Standard. TRAVEL: Yes, 75 % of the Time. MEDICAL SURVEILLANCE: No.

SIGNIFICANT WORK ACTIVITIES: Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis.

Equal Opportunity

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Company Culture

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.