Field Service Engineer (Destin, FL)

Abbott; United States; Remote; USD 31,000 - 62,000; Full time

Benefits offered by this job

Free medical coverage under HIP PPO

High employer contribution retirement

Tuition reimbursement

FreeU education benefit

Diversity & inclusion recognition

Job summary

Abbott Diagnostics is hiring a Field Service Engineer to provide on-site support for diagnostic instruments across the United States. The role involves troubleshooting complex devices, installation, preventive maintenance, and cross-functional collaboration with sales and service teams.

You will mentor others, resolve customer issues promptly, and adhere to Abbott’s quality and regulatory standards. The position is remote with 50% travel, requiring residence in the Dustin, FL area or nearby, and

Qualifications

• Bachelor’s degree required.
• Preferred: Biomedical/Electrical/Mechanical engineering degree.
• Experience interfacing with customers is helpful.

Responsibilities

• Represent Abbott Diagnostics to customers; provide on-site support for ADD customers.
• Support field personnel and District business objectives.
• Mentor other FSRs and share knowledge.
• Troubleshoot and resolve customer instrument issues; document resolutions.
• Follow Quality System and regulatory/compliance guidelines.
• Maintain safe work environment and perform preventative maintenance.
• Coordinate with sales/marketing and other teams to address customer needs.
• Travel up to 50% and provide after-hours support when required.

Skills

Troubleshooting

Problem solving

Interpersonal skills

Communication skills

Education

Bachelor’s degree

Biomedical/Electrical/Mechanical engineering degree

Tools

Word

Excel

PowerPoint

Internet

VPN

Remote troubleshooting

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott: At Abbott, you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for, as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is remote, with 50% of travel within the territory. Qualified candidates must currently live in the Dustin, FL area. Must have a Valid Driver’s License. Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion, partnership, and performance. Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance. Go above and beyond to respond to customer needs by partnering with sales, marketing, and other functional areas while adhering to current compliance guidelines.

What You’ll Work On

• Represent the Abbott Diagnostic Division to its customers: Responsible for providing on‑site support to ADD customers
• Support field personal and District business objectives and goals
• Provide direction and develop mentoring skills to mentor other FSRs
• Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments, as detailed in the Field Service Business Process database
• Understand and follow the Quality System by accurate and timely documentation of complaint resolution
• Understand and practice regulatory and compliance procedures
• Maintain a safe work environment following laboratory safety guidelines
• Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott.
• Integrate effectively into the service team: Work effectively within a diverse and dynamic team environment
• Support for call rotation Time, territory, and inventory management
• Standby and after‑hours responsibilities
• Flexible working hours
• Unpredictable Travel
• Travel for the support of other territories and training
• Providing on‑site critical account support inside and outside of district boundaries.
• Responsible for IRL ownership to achieve organizational goals and customer satisfaction.
• Responsible for working cross‑functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).
• Responsible for maintaining ownership of customer issues until successful escalation or hand‑off takes place.

In addition to this position requires

• a) superior technical competency
• b) Pro‑Active Account Management
• c) complete instrument training across geographical IRL.
• Responsible for implementing and maintaining the effectiveness of the quality system.
• Provide superior customer service; through applying effective communication skills in order to build loyalty while proactively managing and resolving high‑stress situations
• Delight our customers by providing support including installation; Preventive Maintenance; Technical Service Bulletins and repair by documenting; following‑up; and closing calls as per Abbott Diagnostics quality system
• Partner cross‑functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
• Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts
• Champion utilization of remote support tools to proactively improve instrument up time
• Proactively improve expertise through continuous learning and certifications
• Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional forthright and ethical manner.
• The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.
• Must be able to influence other areas to achieve business goals

Required Qualifications

• Bachelor’s degree.

Preferred Qualifications

• Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.
• Practical experience of interfacing with customers.

Additional Skills

• Trouble shooting/problem solving; ability to succeed in team situations and excel independently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonal skills.

Benefits

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for, as well as a best place to work for diversity, working mothers, female executives, and scientists.

Compensation

The base pay for this position is $22.45 – $44.85/hour In specific locations, the pay range may vary from the range posted.

Work Details

• JOB FAMILY: Field Services
• DIVISION: CRLB Core Lab
• LOCATION: United States of America : Remote
• ADDITIONAL LOCATIONS:
• WORK SHIFT: Standard
• TRAVEL: Yes, 50 % of the Time
• MEDICAL SURVEILLANCE: Not Applicable
• SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

EEO Statements

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

Company Culture

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

Career Growth

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