Field Service Engineer (Seattle, WA)

Abbott; Seattle (WA); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Field Service Engineer, where you’ll represent a leading brand in diagnostics. This remote role requires a commitment to customer service and technical expertise, allowing you to build strong relationships while driving value and improving customer satisfaction. With opportunities for career development and a supportive environment, you’ll thrive in a role that combines technical skills with customer interaction. If you’re passionate about making a difference in healthcare and enjoy problem-solving, this position is perfect for you.

Benefits

Free medical coverage

Excellent retirement savings plan

Tuition reimbursement

Career development opportunities

Recognition as a great place to work

Qualifications

• 2-4 years of experience in laboratory instrumentation or field service.
• Strong communication and troubleshooting skills are essential.

Responsibilities

• Manage customer relationships and provide first line support.
• Conduct customer business reviews and identify training needs.
• Ensure instrument uptime and manage inventory.

Skills

Technical troubleshooting

Customer relationship management

Communication skills

Problem-solving skills

Negotiation skills

Sales skills

Computer skills (Word, Excel, PowerPoint)

Education

Bachelor's degree or equivalent relevant experience

Bachelor's degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology

Tools

Laboratory instrumentation

Technical call center tools

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Field Service Engineer

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This position is a remote position

• Qualified candidates must currently live in the Seattle, WA area

• Travel up towards 50%

What You’ll Work On

• Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer. The Ambassador operates as primary account management contact with customer account; with a focus to improve economic profitability, increase customer loyalty, secure retention, and drive value expansion.

• Act as trusted partner to existing customers.

• Build promoters and achieve targeted retention rate. Manage and drive development of accounts according to strategic account plan (value expansion; economic profitability).

• Deliver first line support and technical troubleshooting & elevate Level 2+ issues to service specialist to minimize overall cost to serve. Coordinate order; delivery; and billing.

• Responsible for implementing and maintaining the effectiveness of the quality system.

Key Responsibilities:

• Ensure instrument analytical turnaround time (uptime/repair/maintenance)

• Conduct customer business review (KPI reviews)

• Manage customer relationship and thoroughly plan; prepare and follow up customer visits (pre-call plan; post-call notes)

• Identify customer training requirements

• Coach customers and share knowledge (education)

• Identify and resolve customer pain points (troubleshooting)

• Replenish and control inventory

• Build image and brand in eyes of customer

• “Sell” or reinforce Abbott’s total solution value offering

• Collect and transmit VOC (Voice of Customer)

Required Qualifications

• Bachelor’s degree or equivalent relevant experience required.

• Two to four years’ experience relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products

• Experience providing technical product application and/or hardware support.

• Experience interfacing with customers

• Strong people management and communication skills

• Troubleshooting/problem-solving skills

• Computer skills (Word, Excel, PowerPoint, internet savvy)

• Shows ability to prioritize independently

• Negotiation skills

• Demonstrate sales skills

• Commitment to customers

• Service-minded

Preferred Qualifications

• Bachelor’s degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred.

Apply Now

Abbott is an Equal Opportunity Employer, committed to employee diversity.

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