IMAGING FIELD SERVICE ENGINEER - PHILIPS and/ or GE Cardiovascular Labs - Seattle, WA/ Oregon

Avante Health Solutions; Seattle (WA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Imaging Field Service Engineer to support diagnostic imaging equipment. This role involves troubleshooting, repairs, and providing exceptional customer service while working remotely. The ideal candidate will possess a strong background in biomedical engineering and have experience with Philips and GE systems. Join a team that values innovation and excellence, where your technical expertise will play a crucial role in enhancing healthcare services. This position offers a flexible work schedule and comprehensive benefits, making it an exciting opportunity for those passionate about technology and service.

Benefits

Flexible work schedule

Company-sponsored medical benefits

Dental and vision insurance

401k plan

Paid time off

Company-paid holidays

Qualifications

• 2-4 years of medical diagnostic imaging equipment troubleshooting experience required.
• Associate's degree or equivalent combination of education and experience.

Responsibilities

• Provide onsite support for customers, resolving service-related issues.
• Communicate effectively with internal teams and ensure high customer service standards.

Skills

Diagnostic Imaging

Technical Troubleshooting

Customer Service

Communication Skills

Critical Thinking

Education

Associate's degree in biomedical, electrical/electronics, or computer engineering technology

Tools

Microsoft Office

Enterprise Resource Planning (ERP) systems

Job description

IMAGING FIELD SERVICE ENGINEER - PHILIPS and/ or GE Cardiovascular Labs - Seattle, WA/ Oregon

Join to apply for the IMAGING FIELD SERVICE ENGINEER - PHILIPS and/ or GE Cardiovascular Labs - Seattle, WA/ Oregon role at Avante Health Solutions

Position Summary
Avante Health Solutions is looking for a Diagnostic Imaging Field Service Engineer (FSE) with Computed Tomography and/or Cardiovascular experience, located in or willing to relocate to the Seattle, WA area. The FSE provides frontline support by resolving customers' concerns and issues through technical expertise, troubleshooting, repairs, calibrations, and verifications of the performance of complex and intricate diagnostic imaging equipment while providing regular communications to internal and external customers. This position responds to and resolves all service-related issues primarily within an assigned territory and requires timely travel response to the customers site location. The FSE position is a remote position that does not require daily or regular attendance at an Avante Company office; it is a work from home dispatched position.

The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION RESPONSIBILITIES (Essential Job Functions)

• Serves as primary onsite support engineer for all customers within assigned territory for contract, warranty, and billable service calls; provides back-up onsite support in other territories as necessary.
• Communicates with internal Service Support team to receive and provide detailed follow-up information regarding new service calls, follows-up on open calls, and brings issues to closure.
• Ensures company values are upheld in all customer communications and the highest level of customer service is provided in all interactions; represents Avante in a professional and positive manner.
• Uses critical thinking to resolve issues within defined procedures and practices to identify appropriate action to repair equipment rapidly and accurately.
• Consults by phone, Teams, and e-mail with Director of Service, Regional Service Manager, and technical staff to communicate information regarding system troubleshooting, diagnosing the problem, and determining best practice to resolve issue; effectively communicates system status and time of escalation per Avante Escalation Procedure.
• Travels to customer sites to diagnose and repair system failures, provides routine Preventive Maintenance (PM) services, and other duties as required by contract or leadership direction.
• Resolves system and component issues by reloading software and replacing hardware to resolve equipment issues and maximize equipment performance to OEM (Original Equipment Manufacturers) specifications.
• Generates system sales leads and communicates those leads back to sales team.
• Trains and disseminates knowledge to the rest of the organization regarding equipment.
• Participates in the on-call rotation schedule for after-hours technical support calls.
• Complies with policies, guidelines, and regulatory requirements per ISO 13485:2016 standards and the Company's Quality Management System.
• Demonstrates success and a passion for servicing and learning new technologies which generally includes training opportunities in Avante supported modalities and system models.
• Identifies improvement opportunities to processes and offers applications and solutions to promote optimal efficiency.
• Works professionally, respectfully, and efficiently with all levels within the organization.
• Adheres to all company employment policies and safe practices.
• Performs other duties as assigned.

Position Requirements

• A cover letter and resume are required to apply for this position.

Education/Experience:

• Associate’s degree in biomedical, electrical/electronics, or computer engineering technology; military training; or equivalent combination of education and experience.
• Two (2) to four (4) years of medical diagnostic imaging equipment troubleshooting and repair experience required; One (1) to three (3) additional years of diagnostic imaging field service repair experience preferred.
• Knowledge and experience on Philips/Siemens/GE--CT/CV systems in some combination is required.

Other Qualifications:

• Travel to customer site will include 50-75 percent of work; must be willing and able to travel by all modes of transportation and have a valid driver's license and Motor Vehicle Record meeting company requirements and guidelines.
• Proficiency with Microsoft Office required; experience using Enterprise Resource Planning (ERP) systems a plus.
• Excellent communication skills (written and verbal) are essential -- must be able to convey information by telephone, email, and in-person; and effectively communicate in one-on-one and small group situations, which may include other employees, customers, and/or vendors.
• Ability to resolve problems quickly involving multiple variables with limited supervision and/or procedural standardization.
• Frequently required to lift, carry, or otherwise move up to 100 lbs. while working with medical equipment.
• Frequently required to bend, crouch, kneel, climb, balance, or otherwise maneuver body while servicing and/or inspecting medical equipment.

Position Compensation And Benefits

• Flexible work schedule.
• Exempt (Salaried) position; salary range commensurate with experience.
• Company-sponsored benefits, including medical, dental, vision, life, disability, and 401k.
• Paid time off and company-paid holidays.

Avante Health Solutions is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional products and services and to create a sustainable future for the company and its employee. Each team member is expected to strive for excellence in all aspects of their work, as well as actively engage in productive work.

Additionally, Avante Health Solutions is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate. We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Harassment or inappropriate behavior of any kind is not tolerated and could be grounds for termination.

If assistance or accommodation due to a disability is needed, please discuss it with the hiring manager.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Medical Equipment Manufacturing