Field Service Engineer - Samsung DUV

asml; Austin (TX); On-site; USD 65,000 - 100,000; Full time

Job summary

ASML seeks a Field Service Engineer to install, repair and maintain ASML systems at customer sites, ensuring peak performance and knowledge transfer to customers. You will work with Customer Support and field teams to diagnose issues, perform repairs, and implement improvements with a strong emphasis on safety and quality.

Travel up to 20% continentally with occasional worldwide travel. A BS in engineering and 3 years of DUV lithography experience are required, and you will report to the Site

Qualifications

• BS degree in an Engineering field or equivalent combination of education, skills and experience.
• 3 years of ASML DUV lithography/Yieldstar experience within CS Field organization.
• Strong customer focus and ability to work in a fast-paced environment.

Responsibilities

• Install, qualification, repair, and maintenance of ASML systems at customer sites.
• Transfer knowledge to the customer and train users in routine maintenance.
• Diagnose problems, perform repairs, and implement improvements.
• Engage in tool health monitoring and drive continuous improvements at the site.
• Prepare technical reports and coordinate with support resources as needed.
• Travel up to 20% continentally with occasional worldwide travel.

Skills

Customer focus

Attention to detail

Communication

Team work

Problem solving

Safety consciousness

Education

BS degree in Engineering

Job description

Introduction

As our Field Service Engineer (FSE), you will be part of a team of engineers who help our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should - and be part of the technology innovation that's moving the world forward. You'll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer. You'll report to the Site Manager, but you'll also be part of the larger Customer Solutions & Support sector - where the in-fab installation and optimization of ASML products happens

Role and Responsibilities

The Field Service Engineer is responsible for the installation, qualification, repair, and maintenance of the ASML systems at customer site and is responsible for the necessary transfer of knowledge to the customer. Next to that, the FSE is engaged in tool health monitoring. The FSE is also expected to define and drive continuous improvements at the local site.

FSE main responsibilities

• Ensure a Safe environment at any time while performing any service action.
• Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.
• Analyze applicability, accuracy and adherence to design specifications.
• Evaluate and diagnose problems and make appropriate repairs.
• Expediently elevate issues to supporting resources when necessary.
• Work with co-workers, customer & field support in isolating and solving problems.
• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Train customers in use and routine maintenance of equipment.
• Answer customer questions and assist customers in a professional manner.
• Act as a resource for users on routine malfunctions.
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
• Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.

The holder of this position reports to the DUV Tech Ops Support Manager and provides indirect and direct support to customers, and direct escalation and technical support to operations.

Education and Experience

BS degree in an Engineering field; or an equivalent combination of education, skills and experience required.

Must have 3 years of ASML DUV lithography/Yieldstar experience within CS Field organization.

Skills

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Other Information

Travel 20% continentally with occasional WW travel to support other regions as needed.

Salary

The current base annual hourly range for this role is currently:

$0-0

Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other t