Field Service Engineer - Raleigh

Siemens; Raleigh (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Russelectric, a Siemens business, is seeking a Field Service Engineer to support critical power facilities near Raleigh or Winston-Salem, NC. Primary duties include ATS startups, warranty work, and preventive maintenance for data centers and similar facilities.

You will travel extensively and must be service-minded and safety-focused. Qualifications include a High School Diploma or GED, 3+ years in field service engineering for power systems, and knowledge of reading schematics and codes.

Qualifications

• High School Diploma or GED required.
• 3+ years in field service engineering for power facilities (data centers, airports, etc).
• Experience with automatic transfer switch testing and power distribution knowledge.

Responsibilities

• Lead field startup activities for automatic transfer switches and power control systems.
• Provide warranty support, remedial repairs, and preventative maintenance contracts.
• Coordinate with clients, ensure safety compliance, and manage projects to budget and timeline.
• Travel up to 80% to customer sites.
• Communicate effectively with customers to expand project scope and negotiate extra charges as needed.

Skills

Field service engineering

Customer service

Project management

Self-directed

Education

High School Diploma / GED

Associate or Bachelor's degree in Electrical Engineering

Job description

• Field Service Engineering

At Russelectric, a Siemens business, we are dedicated to designing and building custom power control systems and equipment that meet the stringent performance and reliability requirements of critical facilities such as Data Centers, Telecommunications, and healthcare. Founded in 1955 by Raymond G. Russell, Russelectric has grown into one of the world's most respected manufacturers of automatic transfer switches and power control systems.

As part of Siemens, a global leader in technology and innovation, we continue to uphold Raymond Russell's legacy of excellence and reliability. Together, we are committed to advancing the future of power control solutions, ensuring that our customers receive the highest quality products and services.

Join us in our mission to deliver cutting-edge technology and maintain the highest standards of performance and reliability in the industry. Learn more about our solutions here: https://www.siemens.com/us/en/products/energy/russelectric.html

We are looking for Field Service Engineer to support critical power facilities. This position will be located near Raleigh or Winston Salem, NC.

This position requires a qualified, hands-on, service-oriented technician to be involved with automatic transfer switch startups, modifications, warranty and emergency calls. Applicant should show desire to learn and advance to the Field Service Engineer level.

You will make an impact with the following skills and experience:

• Applicant must carry a cell phone and be on call 24 hours a day, 7 days a week.
• Focus on work related to automatic transfer switches
• Provide technical support of field startups (standard and non-standard systems), warranty efforts, remedial repairs, and preventative maintenance contracts
• Supervising and ensuring compliance with all safety policies, procedures, guidelines and laws
• Conduct client communication in a highly customer service-oriented manner and potentially expand the scope of project work as well as negotiate any extra charges associated with work performed
• All work and decisions shall be conducted in strict compliance of all regulatory laws
• Travel requirements: Up to 80% travel

You’ll win us over by having the following qualifications:

Basic Qualifications:

• High School Diploma / GED
• 3+ years experience with the following:
• Field Service Engineering
• Electrical power including low voltage through medium voltage switchgear in support of critical power facilities (IE data centers, airports, etc)
• Experience with most types of automatic transfer switch testing
• Reading schematics and blueprints for power control, automation and customer technical support
• Familiarity with all applicable codes and industry standards
• Proficient in taking care of client interactions and completing projects on time and within budget guidelines
• Strong project management skills with excellent decision making, organization and management capabilities
• Must be self-directed and very committed to customer satisfaction
• Individuals must possess a valid Driver's license in good standing
• Must be authorized to work in the US for any employer without sponsorship now or in the future

Preferred Qualifications:

• 5+ years of field service within the power distribution/ protection industry
• Associate or bachelor’s degree in electrical engineering
• Excellent customer service, time management and follow‑up skills
• Power distribution, DC/AC, Voltage Circuit Theory and practical troubleshooting skills

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