Field Service Engineer - Proton Therapy (Baltimore, MD)

Siemens Healthineers; Baltimore (MD); On-site; USD 64,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers in Baltimore, MD, is seeking a qualified Field Service Technician to support Varian Proton Therapy Systems on-site. The role requires performing maintenance, troubleshooting, and customer support at customer sites, with potential travel up to 30% and a flexible shift schedule (1st–3rd or extended 10/12-hour days, including nights).

The position emphasizes safety, regulatory compliance, and collaboration with cross-functional teams.

Qualifications

• Associate's degree in Engineering Technologies or 2 years in military/high-tech work
• Able to work at heights above 20 feet or in cramped spaces
• Fluent in English (written and spoken)
• Customer-focused attitude demonstrated in field service roles
• Ability to troubleshoot using technical drawings and root-cause methodologies
• Proficient with common field service tools and software
• Experience with MS Office, SAP, Salesforce, and control software

Responsibilities

• Maintain knowledge and safety per VMS guidelines and perform work safely
• Provide highly visible customer support and assist operation of the system
• Serve as liaison with customer on technical and administrative matters
• Perform operational quality checks and planned maintenance
• Create accurate, detailed field service reports
• Complete required service bulletins and upgrades timely
• Complete mandatory training and certifications to maintain FDA compliance
• Use internal software applications (MS Office, SAP, Salesforce, PLC GUI) effectively

Skills

English fluency

Customer focus

Troubleshooting

Safety consciousness

Education

Associate's degree in Engineering Technologies

2 years of military/high-tech experience

Tools

Digital Multimeter

Oscilloscopes

Circuit/Component tooling

Soldering

Microsoft Office

SAP

Salesforce

Siemens PLC GUI

Varian Treatment Control

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Location:

Baltimore, MD (this is an on-site position)

Shift Requirements:

• Position requires you to be available to work one of the following types of shifts, depending on assigned location
• 1st, 2nd or 3rd, 8 hrs./day
• Compressed Work Schedule, 10 or 12 hrs./day or night, 3 or 4 days/nights per week
• Rotating Weekends

Varian Proton Therapy Systems utilize the following subsystems:

• High Vacuum
• Cryogenics and Superconducting Magnets
• High Voltage applications, AC and DC
• RF Power Delivery System
• X-ray with Computed Tomography
• Industrial Robots and Motion Control
• Industrial PLC Controls
• Radiation Dosimetry

Responsibilities for this position include:

• Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines to perform activities under the safest working conditions.
• Provide highly visible customer support including assisting our customer in the operation of the system.
• Serve as a company liaison with the customer on technical and/or administrative matters.
• Perform all operational quality checks including planned maintenance in a timely manner.
• Providing accurate, detailed and concise field service reports
• Complete required assignments, Service Technical Bulletins and Upgrades in a timely manner.
• Complete mandatory training assignments and certifications on time to maintain FDA compliance.
• Become proficient in the use of internal software applications for both the business and Proton System such as Microsoft Office Suite, SAP, Salesforce, Siemens PLC GUI and Varian Treatment Control applications.
• Be responsible for and/or support other field service site roles such as Site Safety Coordinator, Spare Parts Inventory Controller or Radiation Safety Coordinator.
• Meet all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.
• These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare training(s) (provided by Varian)
• Position requires you to be available to work one of the following types of shifts, depending on assigned location
• 1st, 2nd or 3rd, 8 hrs./day
• Compressed Work Schedule, 10 or 12 hrs./day or night, 3 or 4 days/nights per week
• Rotating Weekends
• Up to 30% Travel may be expected

Minimum Required Skills and Knowledge

• Associate's degree in an Engineering Technologies field of study OR 2 Years of prior applicable experience in military or high tech industry
• Must be able to occasionally work at heights above 20 feet or in cramped spaces
• Fluency in English, both written and spoken
• Must have a customer focused attitude
• Ability to troubleshoot by utilizing technical drawings and employment of root cause methodologies
• All candidates are expected to demonstrate intermediate level of knowledge in the proper use of the following tooling:
• Mechanical: Torque Wrenches; Precision Gauges & Levels; Vernier Scales, Calipers and Micrometers; Drills, Saws, Taps and Dies; Lubrication and Adhesives
• Electrical: Digital Multi-Meter, Oscilloscopes, Circuit/Component tooling; Soldering

Other Desired Skills and Knowledge

• Fundamental knowledge of computer and network systems
• Previous experience in either a High-Tech industry or Military technical support roles

Note

Candidate must live within close proximity or be willing to relocate to Baltimore, MD. This is an on-site position that requires onsite work at local customer locations.

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$64,060 - $88,088

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term disability insurance
• short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Equal Employment Opportunity Statement:

Siemens Healthineers is an Equal Opportunity and Affiliation‑friendly employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law:

Applicants and employees are protected under Federal law from discrimination. To learn more,

Reasonable Accommodations:

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice:

California residents have the right to receive additional notices about their personal information. To learn more,

Export Control:

"A successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

Data Privacy:

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.