Field Service Engineer - Proton Therapy (Baltimore, MD)

Siemens Healthineers AG; Baltimore, Northern (MD, KY); Hybrid; USD 70,000 - 96,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking

Paid time off

Paid sick time

Job summary

Siemens Healthineers in Baltimore is seeking an on-site Field Service professional to maintain, operate, and support complex Proton Therapy systems. You will perform safety-conscious maintenance, assist customers in system operation, and document service activities with clear, concise reports.

The role requires an associate degree or equivalent experience, English fluency, and willingness to relocate to Baltimore.

Qualifications

• Associate degree in Engineering Technologies or equivalent experience.
• 2 years of prior applicable experience in military or high-tech industry.
• Fluency in English, both written and spoken.
• Willingness to relocate to Baltimore, MD and onsite work.
• Ability to troubleshoot using technical drawings and root-cause methodologies.
• Experience with electrical and mechanical tooling.

Responsibilities

• Maintain knowledge and safety per VMS guidelines for safe work.
• Provide highly visible customer support and assist operation of the system.
• Serve as a liaison with the customer on technical/administrative matters.
• Perform operational quality checks including planned maintenance.
• Provide accurate, detailed field service reports.
• Complete required trainings, bulletins, and upgrades on time.
• Utilize internal software (MS Office, SAP, Salesforce, PLC GUI).
• Support other site roles like Safety Coordinator or Parts Inventory Controller.
• Meet Vendor Credentialing requirements for client site access.

Skills

Customer-focused attitude

English fluency

Troubleshooting

Technical drawing comprehension

Electrical/mechanical tooling

On-site field service

Education

Associate’s degree in Engineering Technologies

2 years of applicable military/high-tech experience

Tools

Microsoft Office Suite

SAP

Salesforce

Siemens PLC GUI

Varian Treatment Control applications

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Varian Proton Therapy Systems utilize the following subsystems: High Vacuum Cryogenics and Superconducting Magnets High Voltage applications, AC and DC RF Power Delivery System X-ray with Computed Tomography Industrial Robots and Motion Control Industrial PLC Controls Radiation Dosimetry.

Responsibilities for this position include:

• Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines to perform activities under the safest working conditions.
• Provide highly visible customer support including assisting our customer in the operation of the system.
• Serve as a company liaison with the customer on technical and/or administrative matters.
• Perform all operational quality checks including planned maintenance in a timely manner.
• Providing accurate, detailed and concise field service reports
• Complete required assignments, Service Technical Bulletins and Upgrades in a timely manner.
• Complete mandatory training assignments and certifications on time to maintain FDA compliance.
• Become proficient in the use of internal software applications for both the business and Proton System such as Microsoft Office Suite, SAP, Salesforce, Siemens PLC GUI and Varian Treatment Control applications.
• Be responsible for and/or support other field service site roles such as Site Safety Coordinator, Spare Parts Inventory Controller or Radiation Safety Coordinator.
• Meet all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.

These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare trainings (provided by Varian).

Position requires you to be available to work one of the following types of shifts, depending on assigned location: 1st, 2nd or 3rd, 8 hrs./day; Compressed Work Schedule, 10 or 12 hrs./day or night; 3 or 4 days/nights per week Rotating Weekends; Up to 30% Travel may be expected.

Minimum Required Skills and Knowledge

• Associate’s degree in an Engineering Technologies field of study OR 2 Years of prior applicable experience in military or high tech industry
• Must be able to occasionally work at heights above 20 feet or in cramped spaces
• Fluency in English, both written and spoken
• Must have a customer focused attitude
• Ability to troubleshoot by utilizing technical drawings and employment of root cause methodologies
• All candidates are expected to demonstrate intermediate level of knowledge in the proper use of the following tooling: Mechanical: Torque Wrenches; Precision Gauges & Levels; Vernier Scales, Calipers and Micrometers; Drills, Saws, Taps and Dies; Lubrication and Adhesives
• Electrical: Digital Multi-Meter, Oscilloscopes, Circuit/Component tooling; Soldering
• Other Desired Skills and Knowledge: Fundamental knowledge of computer and network systems Previous experience in either a High-Tech industry or Military technical support roles

Candidate must live within close proximity or be willing to relocate to Baltimore, MD. This is an on-site position that requires onsite work at local customer locations.

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

The base pay range for this position is: $69,890 - $96,096. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Siemens Healthineers is an Equal Opportunity andAffirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Applicants and employees are protected under Federal law from discrimination.

California residents have the right to receive additional notices about their personal information.

Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.