Field Applications Specialist

Hamilton Robotics; Pennsylvania; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick leave

Disability insurance

401k

Tuition reimbursement

Job summary

Hamilton Company is seeking a Field Applications Specialist to provide application, training, and technical support for Hamilton products across a designated territory. The role involves developing protocols, troubleshooting, and training customers, with emphasis on communicating effectively and planning work independently.

The position requires travel within the territory and the ability to provide on-site and remote support, ensuring customer satisfaction and successful product installations.

Qualifications

• A bachelor’s degree in sciences or engineering.
• 1+ year hands-on experience utilizing laboratory automation or scientific applications.
• Programming or operating automated laboratory equipment preferred.

Responsibilities

• Develop application-specific protocols for Hamilton products.
• Troubleshoot application protocols and instrumentation.
• Optimize liquid handling performance of instrumentation.
• Provide basic and advanced software and hardware training.
• Maintain support for existing customers with additional protocols and training.
• Document application support work and visits in company database.

Skills

Travel flexibility

Customer relations

Presentation skills

Communication

Independent work

Education

Bachelor's degree in sciences or engineering

Tools

Programming languages

Lab automation software

Job description

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

The Field Applications Specialist (FAS) will provide application, training, and technical support to customers for Hamilton products. They will act as a technical liaison between customers and Hamilton Sales team to meet and maintain customer needs. They will operate within a designated territory and provide onsite and remote customer support.

Responsibilities include, but are not limited to:

• Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales team.
• Perform troubleshooting of application protocols and instrumentation.
• Optimize liquid handling performance of instrumentation.
• Provide basic and advanced software and hardware training.
• Maintain support for existing customers by providing additional application protocols, training, etc.
• Understand customer expectations and schedule work accordingly.
• Document application support work and customer visits within a company database or other required format.
• Work independently and make intelligent decisions based on experience and knowledge.
• Maintain professional relationships with customers and co-workers.
• Other dutiesas assigned.

Qualifications

• Flexibility to travel within the designated territory.
• Must have good planning and customer relationship skills.
• Proficient in delivering effective presentations and possessing excellent communication skills.
• Demonstrated competence in computer hardware and software is required.
• Self-sufficiency and reliability with the capability to work autonomously and with minimal supervision.
• Familiarity with software relevant to Hamilton products is necessary.

Education/Experience

• A bachelor’s degree, preferably in the sciences or engineering, from an accredited not-for-profit institution.
• Minimum one (1) year of hands-on experience utilizing laboratory automation or scientific applications.
• Proficiency in programming or operating automated laboratory equipment is preferred
• Experience with programming languages and a strong understanding of computer systems is preferred.
• Diverse portfolio of exciting and innovative design projects.
• Tremendous opportunities for professional growth.

About Hamilton

• Commitment to sustainable design.
• Competitive compensation.
• Excellent benefit package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and more.
• Solid stable company.
• Must pass drug and background screens.
• May be required to wear Personal Protective Equipment (provided by employer).

EEO - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.