Field Service Engineer - Phoenix

MKS Instruments, Inc.; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life and disability insurance

12 paid holidays

Sick time

15 paid vacation days

Parental leave (6 weeks) antiviral

Adoption assistance

Tuition reimbursement

Job summary

MKS Instruments, Inc. in Phoenix, AZ is seeking a Field Service Engineer to install, diagnose, and repair high-tech vacuum systems and related equipment. This role requires daily in-office visits to customer sites and significant travel.

The ideal candidate has 5+ years of field service experience, an associate or bachelor degree, strong troubleshooting skills, and proficiency with MS Office and SAP. US citizenship or green card preferred for ITAR considerations.

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• Bachelor's degree and/or Certification is preferred.
• 5+ years of related practical experience.
• Exceptional troubleshooting skills with electrical, mechanical and vacuum systems.
• Strong interpersonal and communication skills.
• Proficiency with PC skills including MS Office, SAP, and data analysis applications.
• Willingness to travel up to 20–30% of the time.

Responsibilities

• System installation, diagnose and repair of vacuum-related equipment.
• Maintain operational functionality of scientific and industrial vacuum systems.
• Instruct customers in operation and maintenance of the systems.
• Serve as company interface with customer and factory on technical matters.
• Determine methods and procedures on new assignments.
• May include shift, weekend and on-call coverage.
• USA and international travel for support and training.

Skills

Field service

Vacuum systems

Gas analyzers

Troubleshooting

Travel readiness

MS Office

SAP

Data analysis

Education

Associate's degree

Bachelor's degree (preferred)

Tools

MS Office

SAP

Job description

This role will need to be based in the Phoenix, AZ area and requires daily in office visits to a customer site. A Day in Your Life at MKS: Our Global Field Service team is a diverse group of technical professionals who engage with the broadest range of customers. If you have a passion for providing best-in-class field service and a great customer experience, we invite you to join us. We are looking for a Field Service Engineer covering high tech production systems, lasers, motion stages and vacuum products of MKS Instruments. The primary focus of this position is the support of our vacuum products for scientific and industrial applications, mainly in Phoenix, Arizona.

You Make an Impact By:

System installation, diagnose and repair of reactive gas generators, optical gas analyzers and mass spectrometry equipment and troubleshooting of electromechanical subassemblies. Maintain operational functionality of scientific and industrial vacuum equipment. Instruct customers in the operation and maintenance of the systems. Serves as company interface with customer and factory on administrative and technical matters. Determines methods and procedures on new assignments. Other duties may be assigned and could include shift, weekend and on-call coverage. USA and International travel is a requirement for customer support and for training on our products.

Skills You Bring:

Associate’s degree, or equivalent combination of education and experience. Bachelor's degree and/or applicable Certification is preferred. 5+ years of related practical experience Exceptional troubleshooting skills with new electrical, mechanical and vacuum systems Excellent interpersonal and communication skills Ability to assume new tasks and responsibilities, self-manage, and schedule working time with minimal supervision High degree of proficiency of PC skills including MS office, SAP, and data analysis applications Ability to travel up to between 20-30% of the time. This typically involves travel to a customer site during a normal business week

Special Skills and Abilities:

To perform this job successfully, an individual should have excellent communication and computer skills (MSOffice). Works with integrity, is ethical and is able to inspire the trust of others. Strong analytic, business, interpersonal, and communication skills Motivated, self-driven, positive approach to problem solving. Ability to succeed in a fast-paced, rapidly changing, high tech environment. Experience with Semiconductor equipment would be an advantage. Ability to travel internationally in support of MKS Instruments installations and applications, as well as training on our products, may be required. Primary consideration will be given to US Citizens and US Green Card Holders as this is a requirement to support certain customers.

Physical Demands:

Perform activities such as sitting, standing, or typing for extended periods of time Must be able to lift up to 50 lbs. Regularly requires good manual dexterity and coordination

Compensation and Benefits:

Salary Pay Range: $80,000 - 100,000 per year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.

Bonus:

This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].

Benefits:

MKS offers a comprehensive benefits package, including

• health insurance coverage (medical, dental and vision)
• 401(k) with company match
• life and disability insurance
• 12 paid holidays
• sick time
• 15 paid vacation days
• [6 weeks fully paid] parental leave
• adoption assistance
• tuition reimbursement
• [and for participation in any stock programs, signing bonus, etc.]

MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details.

MKS is generally only hiring candidates who reside in states where we are registered to do business.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply.

At MKS, it's all about courage, big ideas, and a serious passion for innovation. Winning here is about exploring possibilities, taking action, and solving our customers’ toughest challenges. It's not just a job – it's what you make of it. While you shape your role and make it unique, we invest in you with on-the-job and formal training, as well as educational assistance. Curiosity is key at MKS - ask questions, own your path. Our success comes from celebrating the unique skills, diverse perspectives, and lived experience of employees from over 100 countries. The goal is to make sure that everyone feels that they belong. Diversity isn't just a nice-to-have; making sure everyone feels included is a big deal for us. Our group of ~10,000 employees serves semiconductor manufacturing, electronics and packaging, and specialty industrial markets. With over 3,800 patents, our products are enabling advancements in 5G, renewable energy & storage, artificial intelligence, cloud technology, and big data. We're the behind-the-scenes support for some amazing technology. MKS Inc., enables technologies that transform our world. MKS Inc, Product Overview