Field Service Engineer - Phoenix

MKS Instruments; Andover (MA); Presencial; USD 80.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) with company match

Paid holidays and vacation days

Parental leave and adoption assistance

Descripción de la vacante

MKS Instruments, Inc. is seeking a Field Service Engineer to support high tech vacuum products in Phoenix, AZ. This role covers installation, diagnostics, repairs, and customer training for scientific and industrial systems.

You will travel 20-30% to customer sites, perform on-site service, and collaborate with engineering and service teams to ensure systems operate at peak performance.

Formación

• Associate's degree or equivalent combination of education and experience; Bachelor’s degree preferred.
• 5+ years of related practical experience in field service or similar roles.
• Exceptional troubleshooting skills with electrical, mechanical and vacuum systems.

Responsabilidades

• System installation, diagnosis and repair of reactive gas generators and vacuum equipment.
• Maintain operational functionality of scientific and industrial vacuum systems.
• Instruct customers in operation and maintenance of the systems.
• Serve as interface with customer and factory on administrative and technical matters.
• Determine methods and procedures for new assignments.
• Travel to customer sites; potential for shift, weekend and on-call coverage.

Conocimientos

Troubleshooting

Interpersonal skills

Self-management

MS Office

SAP

Data analysis

Communication

Educación

Associate's degree or equivalent

Bachelor's degree preferred

Herramientas

MS Office

SAP

Data analysis software

Descripción del empleo

This role will need to be based in the Phoenix, AZ area and requires daily in office visits to a customer site.

A Day in Your Life at MKS:

Our Global Field Service team is a diverse group of technical professionals who engage with the broadest range of customers. If you have a passion for providing best-in-class field service and a great customer experience, we invite you to join us. We are looking for a Field Service Engineer covering high tech production systems, lasers, motion stages and vacuum products of MKS Instruments. The primary focus of this position is the support of our vacuum products for scientific and industrial applications, mainly in Phoenix, Arizona.

You Make an Impact By:

• System installation, diagnose and repair of reactive gas generators, optical gas analyzers and mass spectrometry equipment and troubleshooting of electromechanical subassemblies.


• Maintain operational functionality of scientific and industrial vacuum equipment.


• Instruct customers in the operation and maintenance of the systems.


• Serves as company interface with customer and factory on administrative and technical matters.


• Determines methods and procedures on new assignments.


• Other duties may be assigned and could include shift, weekend and on-call coverage.


• USA and International travel is a requirement for customer support and for training on our products.

Skills You Bring:

• Associate's degree, or equivalent combination of education and experience.
  Bachelor's degree and/or applicable Certification is preferred.


• 5+ years of related practical experience


• Exceptional troubleshooting skills with new electrical, mechanical and vacuum systems


• Excellent interpersonal and communication skills


• Ability to assume new tasks and responsibilities, self-manage, and schedule working time with minimal supervision


• High degree of proficiency of PC skills including MS office, SAP, and data analysis applications


• Ability to travel up to between 20-30% of the time. This typically involves travel to a customer site during a normal business week

Special Skills and Abilities:

• To perform this job successfully, an individual should have excellent communication and computer skills (MSOffice).


• Works with integrity, is ethical and is able to inspire the trust of others.


• Strong analytic, business, interpersonal, and communication skills


• Motivated, self-driven, positive approach to problem solving.


• Ability to succeed in a fast-paced, rapidly changing, high tech environment.


• Experience with Semiconductor equipment would be an advantage.


• Ability to travel internationally in support of MKS Instruments installations and applications, as well as training on our products, may be required. Primary consideration will be given to US Citizens and US Green Card Holders as this is a requirement to support certain customers

Physical Demands:

• Perform activities such as sitting, standing, or typing for extended periods of time


• Must be able to lift up to 50 lbs.


• Regularly requires good manual dexterity and coordination

Compensation and Benefits:

Salary Pay Range: $80,000 - 100,000 per year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.

Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].

Benefits: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.

MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail].

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role.