Field Service Engineer – Pharmacy Automation

Becton Dickinson

Durham (NC)

On-site

USD 65,000 - 90,000

Full time

8 days ago

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Benefits offered by this job

Fleet vehicle

Company laptop and phone

Complete tool kit

Comprehensive benefits package

Job summary

BD Parata is seeking a Field Support Engineer to provide in-depth technical and customer support for pharmacy automation products in the Atlanta area. The role requires regional travel to pharmacies, installing, maintaining, and training customers on automation systems.

The engineer will resolve issues, document in Salesforce Field Service Lightning, and collaborate with teams to improve uptime and product quality. Strong electrical, networking, and mechanical skills are essential.

Qualifications

High school diploma with 3-5 years field service experience.
Strong customer service orientation.
Proficiency with Windows operating systems and Microsoft Office.
Knowledge of computer networking, router/switch configuration, and file management.
Strong mechanical proficiency and ability to use hand tools for sophisticated equipment service.
Experience with digital multi-meters and electrical testing equipment.
SQL knowledge a plus.

Responsibilities

Deliver outstanding customer service and technical problem resolution at client sites.
Maintain equipment and proactively resolve potential issues to improve uptime.
Train customers on operation and maintenance of pharmacy automation systems.
Respond to service requests within SLA requirements.
Collaborate with service teams to resolve sophisticated technical issues.
Assist with new automation installations as needed.
Document issues and resolutions in Salesforce Field Service Lightning.
Provide product feedback to drive continuous improvement.
Work independently with minimal direction.